City Council Study Session Agenda and Packet 2015 08 25

Home Browse Search

Louisville, CO • City of Louisville Building Permit and Land Development Surveys • 2015 Executive Summary Survey Background In 2015 the City of Louisville contracted with National Research Center, Inc. to administer two surveys of building permit and land development applicants to assess the quality of and satisfaction with building permit and land development services provided by the Louisville's Planning and Building Safety Division. • The 2015 City of Louisville Building Permit Survey was mailed to a random sample of 85o building permit applicants and the 2015 Land Development Survey was mailed to all loo Land Development applicants. A total of 105 Building Permit Surveys and 24 Land Development Surveys were returned, providing a response rate of 12% and 24%, respectively. • The margin of error is plus or minus nine percentage points around any given percentage point for the entire sample of building permit applicants and plus or minus 15 percentage points for land development applicants. Given these somewhat larger margins of error, the findings should be thought of as indicative of what other respondents might say, but caution should be used when generalizing the findings to the larger populations. • When a table for a question that only permitted a single response does not total to exactly loo %, it is due to the customary practice of rounding values to the nearest whole number. Building Permit Survey Highlights Most respondents are satisfied with the Louisville building permit process • When asked about their satisfaction with the application process, Louisville respondents reported they were "very satisfied" or "somewhat satisfied" with availability /clarity of city building permit application materials (97 %), knowledge /clarity of staff (96 %) and availability /clarity of City building standards. Slightly less were satisfied with the availability /responsiveness of staff (89 %) and reasonableness of submittal requirements (88 %). • About one - quarter of individuals gave lower ratings to the timeliness of plan review. Otherwise, at least 9 in 10 respondents gave high marks to the plan review measures of the Building Permit process. • Respondents reported the highest levels of satisfaction for knowledge /clarity of staff, availability /responsiveness of staff and notification of permit readiness in the permit issuance items, with at least 9 in 10 stating they were "very satisfied" or "somewhat satisfied ". Permit issuance measures with the lowest levels of customer satisfaction were the costs of building fees, building use tax, impact fees and water /sewer tap fees (ranging between 71 -76% "very satisfied" or "somewhat satisfied "). • Over 8 in 10 individuals reported high levels of satisfaction with each of the construction inspection measures and 9 in 10 gave positive ratings to the City's Issuance of Certificate of Occupancy part of the Building Permit process. 1 5 Prepared by National Research Center, Inc.