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City of Louisville Citizen Survey <br />June 2016 <br />City Services and Departments <br />Gauging residents' perceptions about the quality of City services and the job City departments are doing can <br />be invaluable for local governments to set budget priorities and determine which, if any, specific services and <br />departments offer opportunities for improvement. <br />Quality of Services <br />About 9 in 10 Louisville residents rated the overall quality of City services as excellent or good, which was <br />similar to ratings awarded in 2012 and 2008. <br />Compared to other jurisdictions across the U.S. and those in Colorado's Front Range, Louisville's overall <br />quality of services rating was much higher than both benchmarks (see Appendix D: Benchmark <br />Comparisons). <br />When looking at ratings compared by respondent demographics, younger residents (18-34), newer residents <br />(lived in the city five years or less) and renters tended to award higher marks to the overall quality of City <br />services than did their counterparts (see Appendix B: Comparison of Responses by Respondent <br />Demographics). No differences were observed by ward. <br />Figure 6: Overall Quality of City Services <br />Excellent <br />29% <br />Overall, how would you rate the <br />quality of services provided by <br />the City of Louisville? <br />l00% - <br />75% - <br />5o% - <br />25% - <br />o% <br />Poor <br />Fair <br />6% <br />Figure 7: Overall Quality of Services Compared by Year <br />91% <br />• <br />95% <br />Good <br />64% <br />93% <br />2008 2012 2016 <br />Percent "excellent" or "good" <br />Report of Results <br />12 <br />18 <br />Prepared by National Research Center, Inc. <br />