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Novak <br />•,: Cansatng G cup <br />Values <br />Innovation: Leading and embracing change and <br />transformation through creative thinking, learning, and <br />continuous improvement. <br />Collaboration: Proactively engaging colleagues and other <br />stakeholders in developing solutions through open <br />communication. <br />Accountability: Fulfilling our responsibilities, owning our <br />actions, and learning from our mistakes. <br />Respect: Treating people, processes, roles, and property with <br />care and concern. <br />Excellence: Doing our best work and exceeding <br />expectations with responsive, efficient, and effective <br />customer service. <br />m Novak <br />Consattg Group <br />• <br />Critical Success Factors <br />• Financial Stewardship and Asset Management <br />• Reliable Core Services <br />• Vibrant Economic Climate <br />• Quality Programs and Amenities <br />• Engaged Community <br />• Healthy Workforce <br />• Supportive Technology <br />• Collaborative Regional Partner <br />15 8 <br />