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me Novak <br />Consattg Group <br />Critical Success Factors <br />Engaged Community <br />Louisville residents are informed, involved, engaged, and inspired to be <br />active in community Iife.The City provides formal and informal <br />opportunities to participate in civic life and transparently shares information <br />using a variety of efficient and accessible approaches. <br />Healthy Workforce <br />Louisville employees are high -performing public servants characterized as <br />dedicated, engaged, self-starters who embody established organizational <br />values and excel in their roles and responsibilities.The City is a healthy <br />workplace that provides competitive compensation and benefits and offers <br />professional development and lifelong learning opportunities for its <br />employees. City employees know they are valued, and they are recognized <br />and rewarded for excellence. Louisville is a place where employees can have <br />a voice in decisions, so collective success is ensured. <br />me Novak <br />•,: ConstAtng r cup <br />Critical Success Factors <br />Supportive Technology <br />Louisville utilizes stable, proven, and relevant technology to <br />enhance and automate City services and to improve the <br />overall customer experience when possible. The use of <br />technology allows the City to make decisions based on <br />accurate and supportable datasets. Supportive technology <br />fosters a culture of learning and innovation. <br />Collaborative Regional Partner <br />Louisville is recognized as a regional leader on collaborative <br />issues such as the provision of shared services, <br />transportation, housing affordability, and open space to <br />further leverage resources. <br />17 10 <br />