City Council Minutes 2019 09 10 - Laserfiche WebLink

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City Council Meeting Minutes September 10, 2019 Page4of5 Councilmember Stolzmann stated she would like to see these fees in context with the whole budget. She stated she hears from many people that they feel nonresidents aren't paying enough at the rec center and it is causing crowding Councilmember Leh stated he too hears that nonresidents don't pay enough Director Mosley noted that 80% of pass visits are from residents, but has heard that too Mayor Pro Tem Lipton stated the goal is to maximize revenue with nonresidents and we have to determine how much we can raise rates without losing customers We also need to determine if we are at capacity and how to fill the spaces we have available We should understand what the difference in resident and nonresident rates should be compared to how resident taxes pay for the bond Councilmember Loo asked if we need to look at the subsidies for seniors and youth Councilmember Keany stated our policy has always been that we should subsidize seniors and youth Mayor Pro Tem Lipton noted there are still disparities in senior costs based on outside issues and how some get reduced program rates based on things we cannot control He stated youth rates are highly discounted for everyone and it is not based on need The consensus is to go ahead with the 5% blended increase for the Rec Center for the budget as a starting point for further review DISCUSSION/DIRECTION — 2020 CITIZEN SURVEY Deputy City Manager Davis stated this is an initial conversation for 2020 The survey is done every four years and sent to a random sample of households to get information about the services the City provides Staff would like to continue the community satisfaction data to be able to compare to previous years The City will hire a consultant for the survey at the end of this year to get the survey completed early enough in 2020 to help inform the 2021-2022 budget process Staff would like some changes that would add customer service questions to reflect the key performance indicators City Manager Balser stated there will likely be room for five to six policy questions which would need to be determined in early 2020 Staff would like to know if this this process sounds appropriate Councilmember Maloney stated he likes the structure from last time but would get rid of any redundancies He agreed it is important to have consistent information to compare year to year For the policy questions he asked what structure would be used Deputy City Manager Davis stated that would depend on what the Council wants to achieve with the questions The consultant would have to help with that.