Resolution 2009-03 - Laserfiche WebLink

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obligations, Contractor is not responsible for the contents placed in recyclables carts by residents. 5. Alley Collection: The Contractor will provide alley collection of refuses recyclables and compostables to all areas of the City with alleys. In areas where alley service is provided, Contractor shall not be required to additionally provide curbside service. If City directs Contractor to also provide curbside service to accommodate special needs of residents in alley service area, City shall pay Contractor an additional $14.00 per block- face per month for that service directed by the City. ("Block-face" for these purposes means one side of a street from corner to corner.) 6. Hours and Days of Operation: The- Contractor will limit regular collections between the hours of 7:00 a.m. and 5:00 p.m. on Thursday. Tlie Contractor will present its collection plan for City approval, and shall obtain City approval thereof prior to commencement of services. Any material modifications of the agreed upon collection plan shall be subject to prior approval by the City. 7. Special Request for Service: A Special Service Request is a resident's request for the Contractor to make a special trip to their residence to collect refuse or bulky refuse. It is not a request for regularly scheduled service. ;Special Services are sold directly to residents and are billed directly to the resident through their credit card. Special service requests will be completed on collection day. Any special service request called in before 3:00 p.m. on the day prior to the collection day will be accommodated the immediately following collection d.ay. Special service requests called in after 3:00 p.rn. on the day prior to the collection. day will be completed on the next collection day following collection day (one week later). 8. Holiday Schedule: The Contractor will observe New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. If one of the observed holidays falls on aMonday-Thursday, collection will be on Friday. The Contractor will supply an annual calendar, at no charge, to the participating residents showing what refuse, recycling or c;ompostable materials are to be set out each week and the collection days during holiday weeks. 9. Trucks and Equipment: The Contractor will advise; City on any changes and evolution of equipment and vehicles. 10. Promotion and Education: A. Agreement Implementation: The Contractor will use its expertise and knowledge to assist City staff in the transition to the Contractor's services being provided under this Agreement. The Contractor will develop a list of questions and issues concerning the design, planning and implementation of the rz~te system and single-hauler collection and recyclable program. B. Communication: The Contractor will assist the City to provide service related information to residents. The Contractor shall a.t least 30 days prior to commencement of services provide the City atwo-color 8"xl l~~ informational insert that the City will either attach to the refuse and recycling carts or mail directly to residents or insert in residents utility bills. The Contractor will also provide similar material six-months 4