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GRAVES n°^�° ESD <br />CIVIC SOLUTIONS U U CONSULTING <br />Overarching Themes from Each Focus Group <br />GRAVES ESD <br />CIVIC SOLUTIONS CONSULTING <br />Public Accommodation / Access to Services <br />LANGUAGE ACCOMMODATIONS & ACCESS <br />• There are barriers for non-English speaking people and the deaf community at venues <br />including but not limited to; schools, grocery stores, the rec center and other city <br />services such as paying parking tickets or late water bills. <br />DIGNIFIED TREATMENT OF NON-ENGLISH SPEAKERS AND THE DEAF COMMUNITY <br />• People who speak a language other than English and those who communicate using ASL <br />are often treated with disrespect, dismissed, or ignored. <br />LANGUAGE JUSTICE TRAINING, EDUCATION, RESOURCES, & TOOLS <br />• The City needs guidelines, protocols, and training to help city service providers become <br />better equipped to help those with language barriers and ensure that service providers <br />understand the guidelines and the laws surrounding a request to provide ASL services. <br />13 <br />