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Loyalty Driver <br />Responses from 9/2/2021 thru 9/29/2021 <br />(365 responses) <br />Loyalty Driver <br />Loyalty Driver <br />Responses from 12/30/2015 thru 8/30/2016 <br />(386 responses) <br />Maintain <br />+2 <br />Strength <br />+ 73 <br />+14 +1 <br />;Ylanitor A�inst Improve <br />Loyalty Driver <br />Ave ra <br />Ave ra <br />ge <br />Loyal <br />ge <br />Loyal <br />Score <br />Standard <br />iY <br />Score <br />Standard <br />ty <br />(Scale <br />Percentil <br />Drive <br />(Scale <br />Percentil <br />Drive <br />Factor <br />1-10) <br />e* <br />r <br />Factor <br />1-10) <br />e* <br />r <br />1 Overall Value <br />7.1 <br />9 <br />68 <br />1 Overall Value <br />6.8 <br />5 <br />69 <br />2 Convenience of <br />8.9 <br />90 <br />22 <br />2 Convenience of <br />8.8 <br />84 <br />29 <br />Course Location <br />Course Location <br />3 Tee Time <br />7.0 <br />3 <br />47 <br />3 Tee Time <br />7.8 <br />34 <br />44 <br />Availability <br />Availability <br />4 Overall Course <br />7.8 <br />45 <br />68 <br />4 Overall Course <br />7.5 <br />29 <br />73 <br />Conditions <br />Conditions <br />5 Condition of <br />7.6 <br />37 <br />53 <br />5 Condition of <br />7.3 <br />23 <br />63 <br />Greens <br />Greens <br />7 Pace of Play <br />7.0 <br />41 <br />46 <br />7 Pace of Play <br />6.8 <br />30 <br />47 <br />8 Condition of Golf <br />8.0 <br />46 <br />44 <br />Amenities <br />Carts <br />9 (clubhouse, pro <br />7.2 <br />34 <br />42 <br />Amenities <br />shop, locker room) <br />9 (clubhouse, pro <br />6.8 <br />20 <br />41 <br />10 Friend liness/Helpf <br />shop, locker room) <br />ulness of Staff <br />8.1 <br />23 <br />55 <br />10 Friend liness/Helpf <br />8.5 <br />56 <br />47 <br />11 Food and <br />7.5 <br />56 <br />47 <br />ulness of Staff <br />Beverage Service <br />11 Food and <br />6.7 <br />10 <br />36 <br />On -course <br />Beverage Service <br />12 Services <br />On -course <br />(restrooms, <br />7.1 <br />38 <br />39 <br />12 Services <br />drinking water) <br />(restrooms, <br />6.9 <br />25 <br />32 <br />13 <br />drinking water) <br />Overall Experience <br />7.5 <br />13 <br />82 <br />13 Overall Experience <br />7.9 <br />35 <br />78 <br />14 Affordability <br />6.3 <br />3 <br />60 <br />14 Affordability <br />6.7 <br />10 <br />60 <br />15 Condition of Tees <br />7.9 <br />61 <br />55 <br />15 Condition of Tees <br />7.8 <br />55 <br />49 <br />16 Condition of <br />7.5 <br />77 <br />50 <br />Bunkers <br />16 Condition of <br />6.9 <br />49 <br />43 <br />17 Condition of <br />7.4 <br />22 <br />65 <br />Bunkers <br />Fairways <br />17 <br />