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mail survey'. There is every reason to believe that the survey <br />results are representative of all Louisville registered voters. <br />with 629 completgd surveys, the most conservative estimate of the <br />sampling error i +4%) This means that, for any given question, <br />the results could vary by 4% in either direction if asked of a <br />different sample. When we look at data separately by ward, the. <br />sampling error increases because the number of persons in each <br />ward is smaller than that in the total sam.��le. The sampling <br />error for the ward analysis is approximately�+7%. <br />In the report which follows, all tables are broken down by ward, <br />and the appendix includes a full presentation of responses by <br />ward.2 In the body of the report, differences among wards are <br />discussed only if the chi-square value is significant at the .05 <br />level; this means that, by the chi-square test of significance, <br />the observed differences by ward would represent "real" <br />differences in response 95% of the time. However, the +7% <br />sampling error for the ward analysis should be kept in mind when <br />examining differences across wards. <br />RESEARCH RESULTS <br />Service Evaluation <br />Greatest Satisfaction: Respondents generally felt that <br />Louisville was doing a good job of providing city services. As <br />Table 1 shows, almost .every service listed was rated as <br />"excellent" or "good" by a majority of those responding. The <br />services which had the highest percentage of favorable responses <br />-- that is, either "excellent" or "good" -- were: <br />. Water availability (99%) <br />. Promptness of police response (95%) <br />. Enforcement of dwi/dui (94%) <br />. Police patrol/police visibility (92%) <br />• Senior programs (90%) <br />. Park maintenance (88%) <br />Some caution is necessary in interpreting these results. A <br />substantial proportion of respondents were unable to evaluate <br />promptness of police response (41%), enforcement of dwi/dui (57%) <br />and senior programs (64%), so that the ratings for these <br />questions are based on responses from a select group only. <br />' Another 36 surveys were returned after the deadline and <br />weren't included in the analysis. These surveys raised the <br />actual response rate to 44%. <br />2 Open-ended responses for all respondents and by ward are <br />presented in the appendix only. <br />3 <br />