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Golf Shop (1 =Low 5=High) <br />0% (0/66) '1) (If 0/1 O =No 1 =Yes) <br />Golf Shop Attendant Name: <br />Upon entering the Golf Shop were you greeted promptly? (If busy, were you acknowledged <br />0/5 <br />How many employees were at the Pro Shop desk? <br />Was the entire Golf Shop clean and well organized? <br />0/1 <br />Was the Golf Shop well stocked? (adequate inventory levels, styles, sizes, etc...) <br />0/1 <br />Was the Merchandised departmentalized? (men's, ladies, clubs, etc...) <br />0/1 <br />Were the Merchandise displays visually pleasing and well organized? (use of mannequins, folded, color coordinated, <br />0/1 <br />Was the Counter presentation (front back) neat orderly? <br />0/1 <br />Did all items have a price tag? <br />0/1 <br />Was the associate in proper uniform and wearing a name tag? <br />0 /10 <br />Did the associate make you feel welcome? <br />0/5 <br />Were range balls offered to you at Check -In? <br />0/1 <br />Were you assisted on the floor with purchases? <br />0/1 <br />Did the associate collect appropriate method of payment and count the correct change back to you? <br />0/1 <br />Did the associate provide or offer a receipt for your purchase? <br />0/5 <br />Did the associate handle the transaction in an efficient manner? <br />0/1 <br />Did the associate inform you where you could locate the Range Balls and that you would be called to the tee over the <br />0/1 <br />Were you informed of the clubs Loyalty /Membership opportunities? <br />0 /10 <br />Please be sure to walk around the general area to find the Collateral Material. It may not always be displayed upon entry. <br />Was Collateral Material for the Loyalty /Membership Program prominently displayed or given to you? <br />0 /10 <br />Did the associate thank you for your business and wish you a good day /round? <br />0/5 <br />Did the associate, service and overall appearance of the Golf Shop make a good impression? <br />0/5 <br />Total points for this section <br />Practice Facility (1 =Low 5=High) <br />0% (0/9) (If 0/1 'O =No 1 =Yes) <br />Was the Practice Facility clean and free of trash debris? <br />0/1 <br />Was the setup of the teeing area well organized and neat? <br />0/1 <br />If applicable, was the tee area equipped with all amenities offered, such as: bag racks and club cleaners? <br />0/1 <br />Were range balls clean and in good condition? <br />0/1 <br />Hitting surfaces (Mats or Grass) in good condition? <br />0/1 <br />Were there clear flag /pole distance designations or measurements? <br />0/1 <br />Was the practice putting green in good condition? <br />0/1 <br />Was the practice chipping /bunker areas in good condition? <br />0/1 <br />Did the overall appearance of the Practice Facility make a good impression? <br />0/1 <br />Total points for this section <br />Page 3 of 8 <br />