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F&B On Course BACK NINE (1 =Low 5=High) <br />0% (0/46) I', (If 0/1 O =No 1 =Yes) <br />Was the On Course Food Beverage Cart available? <br />You are required to ask the Golf Shop Attendant if the On Course Food Beverage Cart was available. <br />F &B On Course Attendant Name: <br />Did the attendant greet you in a warm and friendly manner? <br />0/5 <br />Was the attendant in proper uniform and wearing a name tag? <br />0 /10 <br />Did the attendant attempt to build rapport with the group? <br />0/1 <br />Was the F &B Vehicle /Snack Shop area clean, well stocked and organized? <br />0/5 <br />Was the selection of items adequate? <br />0/1 <br />Did the attendant suggest any specific items for purchase? <br />0/1 <br />Please be sure to walk around the cart in order to observe the pricing display. It may not always be displayed directly in front of the cart. <br />Was pricing visibly displayed? <br />0/1 <br />Did the attendant handle the transaction in an efficient manner? <br />0/1 <br />Was correct change counted back? <br />0/1 <br />Did the attendant thank you for your business and wish a good day /round? <br />0/5 <br />When you asked about the Loyalty /Membership Program, was the employee knowledgeable as to the details of <br />0 /10 <br />Did the attendant, service and product offering make a good impression? <br />0/5 <br />Total points for this section <br />Page 5 of 8 <br />