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ORDINANCE NO. 1686 <br />SERIES 2015 <br />AN ORDINANCE ESTABLISHING CITY OF LOUISVILLE CABLE TELEVISION <br />CUSTOMER SERVICE STANDARDS <br />WHEREAS, the City has recently completed negotiations for granting a franchise to a cable <br />television operator and has adopted Ordinance No. 1685, Series 2015, approving a new cable <br />franchise agreement; and <br />WHEREAS, in order to ensure the provision of quality customer service under such franchise <br />agreement, as well as under other potential franchises, the City desires to adopt cable television <br />customer service standards, as permitted by law; and <br />WHEREAS, the City Council continues to see the need for a comprehensive set of customer <br />service standards to address such matters as the period of time within which cable service must <br />be installed, the handling of customer complaints, the availability of customer service <br />representatives, customer privacy, and other matters; and <br />WHEREAS, the customer service standards adopted herein are based upon existing standards <br />which have been in use by the City since original adoption in 2006; and <br />WHEREAS, the City Council finds and determines that establishment of cable television <br />customer service standards will aid in the handling of citizen complaints regarding the provision <br />of cable television services in the City and desires to amend the Louisville Municipal Code to <br />adopt the updated set of customer service standards set forth herein. <br />NOW, THEREFORE, BE IT ORDAINED BY THE CITY COUNCIL OF THE <br />CITY OF LOUISVILLE, COLORADO: <br />Section 1. Chapter 5.22 of the Louisville Municipal Code is hereby repealed and reenacted to <br />read as follows: <br />Chapter 5.22 <br />CABLE TELEVISION CUSTOMER SERVICE STANDARDS <br />Sec. 5.22.010 Short title. <br />Sec. 5.22.020 Purpose. <br />Sec. 5.22.030 Policy for customer service standards. <br />Sec. 5.22.040 Definitions. <br />Sec. 5.22.050 Customer service. <br />Sec. 5.22.060 Complaint procedure. <br />Sec. 5.22.070 Miscellaneous. <br />Sec. 5.22.010. Short title. <br />Ordinance No. 1686, Series 2015 <br />Page 1 of 21 <br />