Library Board of Trustees Minutes 2013 03 14 APPROVED

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Library Board of Trustees Meeting Minutes MARCH 14, 2013 Page 3 of 4 B. National Library Week Luncheon for Staff The date for this year's staff appreciation luncheon is April 17. The Board discussed possible menu options. Alicia volunteered to organize the lunch. C. National Library Week (NLW) Reception The date for this year's NLW open house reception is April 20. Along with staff, Board members will be on hand to pass out cookies and beverages. The Board will also be prepared to discuss issues surrounding e-book availability to libraries. Jeannie will lead the Board's participation. IX. Director's Report A. 2012 Statistics Beth reported the following: • Total circulation was up 4%over 2011 and attendance was up 5%. • Most other use measures have also increased including downloadable materials, electronic resources, and visits to the Library website. • Quantifying wireless use is still problematic, but the Library is working with IT and the service provider to find a solution. Regular observation indicates that wireless use is up throughout the Library. • Even though the number of programs decreased slightly, program attendance is up significantly. Some of this is due to including parents/caregivers as attendees for children's story time programs. • In most years, Louisville has been a net borrower in the Interlibrary Loan (ILL) system. In 2012, Louisville was a net lender. • The number of volunteer hours was down slightly, as some longtime volunteers had health problems and were out for significant amounts of time. B. Public Services Manager Recruitment Beth reported that Becky Campbell, from Pikes Peak Library District, has accepted the position and will begin sometime in February. C. Customer Service Survey Last year, as part of the Library's customer service training initiative, a five-question survey was administered in-house. The Library received excellent marks. As a follow-up, the Library will administer another short survey in March. In addition to the same questions from last year, four questions will be added related to programming and the Automated Materials Handling (AMH)system.