City Council Study Session Agenda and Packet 2014 02 25

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collection carts, etc. At the same time, contractor shall provide a complete list of fees and services offered to each customer. The contents of the insert will be approved by the City. Contractor should also provide a cost to allow the City the option of requiring that the inserts will be directly mailed to all customers by the contractor. The contractor shall provide another such insert anytime there is a rate increase or change in the collection program. In addition to the above educational information, the Contractor will work with City Staff to provide and share educational information that will further improve the efficiency and waste diversion performance of the collection program. Public Informational Meetings 3.10 Upon selection but prior to implementation of the trash collections service, the selected contractor will be required to participate with City staff and Council in one or more public meetings which will describe the proposed service to City residents/customers. Customer Service 3.11 The contractor shall be responsible for providing all customer service functions including informing customers of current services, handling customer requests, and resolving customer complaints. The proposal shall include information addressing the contractor’s proposals for methods and a time frame for communicating with the customers and responding to their questions and complaints. The contractor shall also include, with the proposal, a copy of their customer service standards. The contractor should anticipate developing a web site/page exclusively for information pertaining to operations in the City. Proposed Term of Contract 3.12 The contractor shall provide proposals for a five-year contract, including any provisions for yearly cost escalation beyond the cost of living adjustment as described in section 5.2. Alternatives for longer terms may be presented for consideration. Any multi-year contract entered into the City is subject to annual appropriation. Qualifications of Proposer 4. The City requires the submission of the following certified supporting data regarding the qualifications of the contractor in order to determine whether it is qualified and responsible. 1.Satisfactory evidence that the contractor possesses not less than five years of experience providing trash and recycling collection services in the Front Range. 2.Annual revenue in excess of $1,000,000. 3.No default or unresolved judgments. 4.Evidence that the contractor is in good standing in the State of Colorado. 5.A copy of the latest available financial statements of the contractor (or, if the contractor is a subsidiary or division, then a financial statement of the parent corporation). 6.The names and resumes of the principal officers, partners, and/or officials. The name(s) and resume(s) of the individual(s) who will be responsible for the City contract. 7.Such additional information as will satisfy the City that the contractor is adequately prepared to fulfill all of the terms of the contract. RFP – Residential Solid Waste Collection City of Louisville 14