City Council Study Session Agenda and Packet 2014 02 25

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General Terms 5. The contract with the City shall include, but not be limited to, general terms that are substantially as follows. Maintenance of Records and Reporting 5.1 The contractor shall maintain in its local office full and complete operation and customer service records that shall at all reasonable times be open for inspection and copying for any reasonable purpose by the City. Reports shall be submitted by the tenth day of each month to the City documenting the following information: 1.All customers to whom service was provided; detail to include address, account number, size of each container and monthly fee. Included with the line item report will be a summary report detailing the number of customers with each container size combination. 2.A log of complaints and resolutions for trash and recycling collection services; 3.A log of missed collections and responses 4.A description of any vehicle accidents or infractions 5.A listing of all accounts having a change of service during the month (i.e., 32-gallon service to 64 gallon service, etc.) 6.Weights in tons of all trash materials collected and landfill destination(s) 7.Weights in tons of recyclable materials collected and destination(s) 8.Weights in tons of compostable materials collected and destination(s) 9.Number of pickups and weights in tons of special wastes (curbside) collected and destination(s) Compensation Payment Schedule 5.2 The contractor shall bill the City monthly on a per account basis for services provided. Within 60 days of the start of the Contract, the contractor shall coordinate with the City’s Finance Department to establish mutually acceptable billing forms and formats for data transfer. The City will retain full auditing rights of the contractor’s accounting records as they pertain to the City’s contract. Annually, and effective on the anniversary of the Commencement Date, prices will be adjusted by the percentage change in the Consumer Price Index for All Urban Consumers (CPI-U) 1982- 84=100. This change shall be based on the most recent 12-month period available. Failure to Perform, Remedies, Termination 5.3 The City expects high levels of customer service and collection service provisions. Performance failures will be discouraged, to the extent possible, through penalties for certain infractions and through contract default for more serious lapses in service provisions. Section 5.5 details default provisions and procedures. Penalties 5.4 Penalties may be levied if documented in an incident report presented by the City to the contractor. Penalties will be deducted from the monthly payment made by the City to the contractor. Disagreements will be subject to the review and resolution procedures provided in the contract. RFP – Residential Solid Waste Collection City of Louisville 15