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#¨³¸®¥,®´¨²µ¨««¤#¨³¨¹¤­3´±µ¤¸ <br />- ¸wuvw <br />Jurisdictionsusethecomparativeinformationprovidedbybenchmarkstohelpinterpret <br />theirowncitizensurveyresults,tocreateorrevisecommunityplans,toevaluatethesuccess <br />ofpolicyorbudgetdecisions,andtomeasurelocalgovernmentperformance.Takingthe <br />pulseofthecommunityhaslittlemeaningwithoutknowingwhatpulserateistoohighand <br />whatistoolow.Whensurveysofservicesatisfactionturnup¦®®£citizenevaluations,itis <br />knowhowothersratetheirservicestounderstandif¦®®£isgoodenoughor <br />necessaryto <br />ifmostothercommunitiesare¤·¢¤««¤­³Furthermore,intheabsenceofnationalorpeer <br />communitycomparisons,ajurisdictionisleftwithcomparingitsfireprotectionratingtoits <br />ancealwaysgets <br />streetmaintenancerating.Thatcomparisonisunfairasstreetmainten <br />lowerratingsthanfireprotection.Moreilluminatingishow±¤²¨£¤­³² <br />ratingsoffireservice <br />comparetoopinionsaboutfireserviceinothercommunitiesandtoresidentratingsover <br />time. <br />Apolicedepartmentthatprovidesthefastestandmostefficientserviceonethatcloses <br />mostofitscases,solvesmostofitscrimes,andkeepsthecrimeratelowstillhasa <br />problemtofixiftheresidentsinthecityratepoliceserviceslowerthanratingsgivenby <br />residentsinothercitieswithobjectively¶®±²¤departments. <br />BenchmarkdatacanhelpthatpolicedepartmentoranyCitydepartmenttounderstand <br />howwellcitizensthinkitisdoing.Withoutthecomparativedata,itwouldbelikebowlingin <br />atournamentwithoutknowingwhattheotherteamsarescoring.Residentopinionshould <br />beusedinconjunctionwithothersourcesofdataaboutbudget,populationdemographics, <br />personnel,andpoliticstohelpmanagersknowhowtorespondtocomparativeresults. <br />.2# <br />²databaseofcomparativeresidentopinioniscomprisedofresidentperspectives <br />gatheredinresidentsurveysfromapproximately500jurisdictionswhoseresidents <br />evaluatedlocalgovernmentservicesandgavetheiropinionaboutthequalityofcommunity <br />life.Thecomparisonevaluationsarefromthemostrecentsurveycompletedineach <br />jurisdiction;mostcommunitiesconductsurveyseveryyearorinalternatingyears.NRCadds <br />thelatestresultsquicklyuponsurveycompletion,keepingthebenchmarkdatafreshand <br />relevant.TheCityofLouisvillechosetohavecomparisonsmadetotheentirenationaswell <br />astojurisdictionsintheFrontRangeofColorado. <br />Wherecomparisonsforqualityratingswereavailable,theCityof,®´¨²µ¨««¤ <br />²resultswere <br /> ¡®µ¤thebenchmark,¡¤«®¶thebenchmarkor²¨¬¨« ±to <br />generallynotedasbeing <br />thebenchmark.Forsomequestionsthoserelatedtoresidentbehavior,circumstanceorto <br />alocalproblemthecomparisontothebenchmarkisdesignatedas¬®±¤þ²¨¬¨« ±or <br />«¤²²(forexample,residentscontactingtheCityinthelast12months).Ininstanceswhere <br />ratingsareconsiderablyhigherorlowerthanthebenchmark,theseratingshavebeen <br />furtherdemarcatedbytheattributeof¬´¢§þ(forexample,¬´¢§«¤²²or¬´¢§ <br /> ¡®µ¤)Theselabelscomefromastatisticalcomparisonof,®´¨²µ¨««¤ <br />²ratingtothe <br />benchmarkwherearatingisconsidered²¨¬¨« ±ifitiswithinthemarginoferror; ¡®µ¤þ <br />¡¤«®¶þ¬®±¤or«¤²²ifthedifferencebetween,®´¨²µ¨««¤ <br />²ratingandthebenchmarkis <br />greaterthemarginoferror;and¬´¢§ ¡®µ¤þ¬´¢§¡¤«®¶þ¬´¢§¬®±¤or¬´¢§ <br />«¤²²ifthedifferencebetween,®´¨²µ¨««¤ <br />²ratingandthebenchmarkismorethantwicethe <br />marginoferror. <br />vu <br />