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#¨³¸®¥,®´¨²µ¨««¤#¨³¨¹¤­3´±µ¤¸ <br />- ¸wuvw <br />andgraphsinthebodyofthereportdisplaytheresponsesfromrespondentswhohadan <br />opinionaboutaspecificitem. <br />Whenatableforaquestionthatpermittedonlyasingleresponsedoesnottotaltoexactly <br />100%,itisduetothecustomarypracticeofroundingpercentagestothenearestwhole <br />number. <br />ComparingtoPastYears <br />Becausethissurveywasthesixthinaseriesofcitizensurveys,the2012resultsarepresented <br />alongwithpastratingswhenavailable.Differencesbetween2012and2008canbe <br />considered²³ ³¨²³¨¢ ««¸²¨¦­¨¥¨¢ ­³iftheyaregreaterthanfivepercentagepoints.Trend <br />dataforLouisvillerepresentimportantcomparisonsandshouldbeexaminedfor <br />improvementsordeclines.Deviationsfromstabletrendsovertimeespeciallyrepresent <br />opportunitiesforunderstandinghowlocalpolicies,programsorpublicinformationmay <br />haveaffected±¤²¨£¤­³² <br />opinions. <br />In2004,substantialchangesweremadetothesurveyinstrumentandimplementation <br />methodology.Thesurveysconductedin2004,2008and2012usedsimilarsurvey <br />instrumentsandsurveymethodologies.Comparisonsacrossthesemorerecentyearsare <br />sultsfromthesurveysconductedin1990,1994and <br />morerobustthancomparisonstore <br />1999.Inthosefirstthreesurveyiterations,thequestionwordingandtheresponsescales <br />wereoftendifferentthanquestionwordingandresponsescalesusedstartingin2004. <br />Thereportbodynotesanydifferencesbetweenthe2004,2008and2012surveyinstruments. <br />Theseareminorchangesinwordingtoclarifyaquestionornoteachangeinadepartment <br />name.Previousreportscontaindetailednotesonthemoresubstantialdifferencesbetween <br />the2008and2004surveyinstrumentscomparedtothe1990,1994and1999survey <br />instruments.Mostofthetrendlinesdidnotchangemarkedlywiththe2004changein <br />methodsandquestionwording(about60%oftheratingsweresimilar,10%wentupand30% <br />wentdown).However,cautionshouldbeusedincomparingthenewertrendline(2004to <br />2012)tothe1990,1994and1999results.Thedifferencesinratingsmaybeduetoreal <br />changeinpracticeorpolicybutalsomaybeaffectedbythechangesinhowtheywere <br />measured(themethodsandquestionwording). <br />ComparingbySubGroups <br />Selectedsurveyresultswerecomparedtocertaindemographiccharacteristicsofsurvey <br />respondentsaswellasbyWard.Thesecrosstabulationsarepresentedin AppendixB: <br />ComparisonofResponsesbyRespondentDemographics. <br />ComparingtoOtherJurisdictions <br />NationalandFrontRangebenchmarkcomparisonsalsohavebeenincludedinthereport <br />whenavailable(jurisdictionstowhichLouisvillewascomparednationallyandintheFront <br />Rangecanbefoundin AppendixD:JurisdictionsIncludedinBenchmarkComparisons). <br />Certainkindsofservicestendtobethoughtbetterofbyresidentsincommunitiesacrossthe <br />country.Wherepossible,thebettercomparisonisnotfromoneservicetoanotherin <br />Louisville,butfromLouisvilleservicestolikeservicesprovidedbyotherjurisdictions. <br />~ <br />