City Council Minutes 2014 12 16 - Laserfiche WebLink

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City Council Meeting Minutes December 16, 2014 Page 6 of 14 1. Customer Service Center in Louisville. Comcast has responded the costs of a City - mandated store in Louisville would be passed on to Louisville subscribers, and the resulting fee would nearly double a subscriber's average monthly bill of roughly $100 /mo. Comcast no longer operates smaller stores, instead they have large Xfinity Stores, such as the one in Boulder, which is within 8 miles of City Hall. 2. Appointment windows for service calls: Comcast has agreed to a two -hour window, and the remedy for non - compliance is a $20 credit currently provided in instances where Comcast technicians arrive beyond the two -hour window. 3. Clarity of billing: The City has reviewed current bills Comcast is issuing, as well as changes Comcast is contemplating to its statements, and asks them to make their bills clear and provide notice if there are changes. Staff hopes to have a draft franchise agreement for Council consideration in early 2015. COUNCIL QUESTIONS Council member Lipton inquired about cases of equipment failure, whether Comcast would mail out a new unit, without charge, as opposed to having people return equipment to their offices. Public Relations Manager Muth stated staff will check on this matter. Mayor Muckle inquired whether the equipment can be repaired by the service technician. He stated the density question is still an important item for negotiation. Public Relations Manager Muth stated they are working on that issue for the new City Services Facility, which is currently outside their service area. She stressed the importance of the City crews having the Weather Channel to plan for snow storms. Council member Lipton inquired about satellite service. Public Relations Manager Muth explained Comcast has agreed to provide cable to all City facilities. She estimated the ordinance would be available for the first meeting in February. RESOLUTION No. 76, SERIES 2014 — A RESOLUTION APPROVING A FINAL PLANNED UNIT DEVELOPMENT (PUD) TO ALLOW FOR THE CONSTRUCTION OF 36 UNITS IN 3 BUILDINGS ON BLOCK 12, AND 6 UNITS IN ONE BUILDING ON BLOCK 15 Mayor Muckle requested a staff presentation. Planning and Building Safety Director Russ explained the request is for approval of a Special Review Use (SRU) to operate a private fitness studio with retail sales at 1817 Hwy 42. According to the Louisville Municipal Code, private studios and classes are a Special Review Use in the CB Zone District. The proposed private fitness yoga studio