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Cultural Services Program Key Indicators <br />Library Services Sub <br />- Program <br />Indicator <br />Unit <br />2015 Actual <br />2016 <br />Estimated <br />2017 <br />Projected <br />General: Resident population of Louisville and Superior <br />Residents <br />32,904 <br />33,000 <br />33,000 <br />General: Staffing <br />FTEs <br />19.8 <br />20.6 <br />20.6 <br />General: Total Budget (Library Services & Building Maintenance; not Debt) <br />Annual <br />Expenditure <br />$ 1,694,250 <br />$ 1,759,090 <br />490,000 <br />23,786 <br />$ 1,828,379 <br />485,000 <br />23,544 <br />Service Level: Circulation Checkouts and Renewals <br />Items <br />494,889 <br />Service Level Efficiency': Checkouts per FTE <br />Items /FTE <br />25,007 <br />Service Level Committment: $ Per Resident <br />Expenditures/ <br />Resident <br />$ 51.49 <br />$ 53.31 <br />49,000 <br />33,000 <br />18,150 <br />$ 55.41 <br />51,500 <br />33,000 <br />18,150 <br />Service Level: Inter - Library Circulation Items <br />Items <br />44,050 <br />Service Level: Reference Questions Answered (Based on Qtr Tracking) <br />Documented <br />Questions <br />32,856 <br />Involvement: Library Card Holders <br />Resident Library <br />Card Holders <br />17,931 <br />Involvement: Programs for Adults, Teens and Children <br />Programs Offered <br />818 <br />820 <br />820 <br />Involvement: Programs for Adults, Teens and Children <br />Attendance <br />21,473 <br />22,000 <br />22,500 <br />Involvement Effectiveness: Average Attendance Per Program <br />Attendance per <br />Program <br />26 <br />27 <br />27 <br />Involvement Effectiveness: Ratio of Attendance to Resident Population <br />Ratio <br />65% <br />67% <br />68% <br />Involvement: Outreach for Adults, Teens and Children <br />Offsite Programs <br />Offered <br />159 <br />160 <br />160 <br />Involvement: Outreach for Adults, Teens and Children <br />Attendance <br />5,164 <br />5,100 <br />5,100 <br />Involvement Effectiveness: Percent of Residents who have Library Cards <br />% of Total <br />0.54 <br />0.55 <br />0.55 <br />Facility Utilization: Percent use of Public PCs (of all open hours) <br />% In Use <br />44% <br />44% <br />62% <br />16,500 <br />230,000 <br />45% <br />62% <br />17,000 <br />230,000 <br />Facility Utilization: Percent use of Study Rooms (of all open hours) <br />% In Use <br />62% <br />Facility Utilization: WiFi Users <br />Total Users <br />15,688 <br />Facility Use: Visitors <br />Annual <br />249,421 <br />Average /Day <br />693 <br />639 <br />639 <br />Overall Performance Rating on Citizen Survey2 <br />% Excellent or <br />Good <br />96% <br />Respondents who consider the Library "Essential" or "Important "2 <br />% Essential or <br />Important <br />86% <br />1. For comparison purposes, the Statewide average is 16,667. <br />2. Based on the Citizen Survey results every four years, last survey was 2012. <br />