City Council Minutes 2016 03 08 - Laserfiche WebLink

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City Council Meeting Minutes March 8, 2016 Page 8 of 12 MOTION: Council member Keany moved to approve Ordinance No. 1716, Series 2016 with the second reading amendments, seconded by Council member Loo. Roll call vote was taken. The motion carried 6 -0. Absent: Mayor Pro Tem Lipton DISCUSSION/DIRECTION /ACTION — 2016 CITIZEN SURVEY INSTRUMENT Mayor Muckle called for a staff presentation. Public Relations Manager Muth noted Councilmembers Leh and Maloney have been working with staff and survey consultant, Laurie Urban with National Research Center (NRC) to draft the survey instrument for the 2016 Citizen Survey. The survey consists of questions regarding Departmental and Citywide performance issues as well as questions conceming specific policy issues. The group considered many policy questions but narrowed the list considerably to keep the survey concise while also getting the information the Council needs for decision making. The group reviewed and discussed many iterations of the survey. An updated version was given to each council member. It contained explanations from the consultant. The survey will be mailed to 2,000 randomly selected Louisville addresses to get a statistically valid, cross section of residents. The first set of surveys should be mailed the week of March 23, 2016 and the final report and presentation to Council would be in July. Public Relations Manager Muth noted she and Laurie Urban, the consultant, were available for questions, as well as Council member Leh and Council member Maloney. Mayor Muckle called for public comment. Hearing none, he asked for Council comment from the council members who worked on the survey. COUNCIL COMMENT Council member Leh noted there was more emphasis put on policy questions in this survey instrument. Council member Maloney noted this was a very collaborative process with staff. He felt the pertinent operational questions were there for trending/measurement from past surveys. Council thanked Council members Leh and Maloney for their work. Consultant Laurie Urban noted this is a perception survey, and would record the "whats" not the "whys ". Council members discussed the survey instrument to ensure the wording of each question was crafted in a way that would gamer the information they needed to make policy decisions and see the trends. Council asked the staff and Council members Leh and Maloney consider the following items and bring the instrument back for full Council review on March 18, 2016.