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Administration & Support Services Program Key Indicators <br />Public Information & Involvement Sub -Program <br />Goals <br />Ensure inclusive, responsive, transparent, friendly, fiscally responsible, effective and <br />efficient governance, administration, and support. <br />Objectives <br />Easy and timely access to all relevant information about City programs and services. <br />Processes that give anyone interested opportunities to get involved and influence <br />decision making. <br />INDICATOR <br />UNIT <br />2015 <br />ACTUAL <br />2016 <br />ESTIMATED <br />2017 <br />PROJECTED <br />Context Data and General Information <br />Population <br />Residents <br />20,047 <br />20,100 <br />20,100 <br />$ Per Resident <br />Exp./ Resident <br />$10 <br />$11 <br />Pending Budget <br />Workload <br />Newsletters Produced <br />Units <br />4 <br />4 <br />4 <br />Meetings Broadcast on Channel 8/ <br />Streaming Online' <br />Units <br />53 <br />31 <br />35 <br />Public/Media Inquiries <br />Items <br />336 <br />324 <br />312 <br />Website Content Updates Monthly <br />Updates/Month <br />New Metric <br />2,244 <br />2,300 <br />Efficiency <br />Ave. Response Time/ Inquiry <br />Days/Inquiry <br />New Metric <br />New Metric <br />1 day <br />City Meeting Attendance Rates2 <br />Units <br />138 <br />118 <br />125 <br />Effectiveness <br />Website Visitors <br />Visitors <br />New Metric <br />New Metric <br />115,000 <br />"Opportunities to participate in community <br />matters" Rating3 <br />% Excellent or <br />Good <br />78% <br />(2012) <br />84% <br />90% <br />"Information about City Council, Planning <br />Commission and other official City <br />meetings" Rating3 <br />% Excellent or <br />Good <br />78% <br />(2012) <br />80% <br />82% <br />"Louisville Website" Rating3 <br />% E Goodnt or <br />(2012) <br />78% <br />80% <br />"Information about City plans and <br />programs" Rating3 <br />% Excellent or <br />Good <br />74% <br />(2012) <br />° <br />75 /0 <br />° <br />76 /o <br />City Council, Planning Commission and Historic Preservation Commission Meetings <br />2 Residents Who Spoke at City Council regular meetings <br />3 Based on the 2016 Citizen Survey results. <br />