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Goals <br />Administration & Support Services Program Key Indicators <br />Finance, Accounting & Tax Administration Sub -Program <br />Ensure inclusive, responsive, transparent, friendly, fiscally responsible, effective and <br />efficient governance, administration, and support. <br />Objectives <br />Efficiently and effectively provide all financial and accounting services as required by the <br />City, including all accounting and financial reporting. Maintain financial policies and <br />internal controls to ensure organizational compliance with laws and regulations. Ensure <br />accurate and timely budget development, implementation, and monitoring. Provide long- <br />term financial planning, debt administration, cash and investment management, cash <br />disbursements, cash receipts, and front counter operations. <br />INDICATOR <br />UNIT <br />2015 <br />ACTUAL <br />2016 <br />ESTIMATED <br />2017 <br />PROJECTED <br />Context Data and General Information <br />Population <br />Residents <br />20,047 <br />20,100 <br />20,100 <br />$ Per Resident <br />Exp./ Resident <br />$??? <br />$??? <br />$??? <br />Workload <br />Journal Entries Posted <br />Entries <br />4,651 <br />4,660 <br />4,675 <br />Accounts Payable & P -Card Transactions <br />Transactions <br />9,519 <br />9,920 <br />9,975 <br />Receipts Processed <br />Transactions <br />28,224 <br />28,400 <br />29,000 <br />Sales & Use Tax Returns Processed <br />Returns <br />10,853 <br />11,650 <br />12,100 <br />Payroll Checks & NOD's Processed <br />Transactions <br />8,220 <br />8,630 <br />8,890 <br />Utility Bills Processed <br />Billings <br />85,170 <br />86,020 <br />86,880 <br />Combined Utility Revenue Collected <br />Dollars <br />$9.5 M <br />$10.6 M <br />$11.7 M <br />Average Cash & Investment Balance and <br />Rate of Return' <br />Avg Dollars <br />$41.1 M <br />$36.8 M <br />$38.1 M <br />Rate of Return <br />0.47% <br />0.75% <br />1.25% <br />Efficiency <br />Direct Op Cost to Process One PR Trans <br />Cost/Trans ($'s) <br />$8.75 <br />$8.74 <br />$8.91 <br />Direct Op Cost to Process One AP Trans <br />Cost/Trans ($'s) <br />$7.46 <br />$7.65 <br />$7.97 <br />Direct Op Cost to Process One Utility Bill <br />Cost/Bill ($'s) <br />$2.90 <br />$3.10 <br />$3.19 <br />Effectiveness <br />Unmodified Audit Opinion <br />Yes/No <br />Yes <br />Yes <br />Yes <br />GFOA CAFR and Budget Awards <br />Yes/No <br />Yes <br />Yes <br />Yes <br />Revenue forecast accuracy2 <br />Accuracy <br />99% <br />91% <br />95% <br />Sales & Use Tax Audit Evaluation Rating3 <br />Rating <br />90% <br />95% <br />95% <br />Sales/ use tax training evaluation rating3 <br />Rating <br />94% <br />98% <br />98% <br />Excludes CWRPDA loan proceeds within escrow and URA bond proceeds. <br />2 Excludes interfund transfers for all years and wastewater/storm water bond proceeds in 2015. <br />3 Based on evaluation cards submitted at conclusion of each audit and each program. <br />