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Administration & Support Services Program Key Indicators <br />Governance & Administration Sub -Program <br />Goals <br />Ensure inclusive, responsive, transparent, friendly, fiscally responsible, effective and <br />efficient governance, administration, and support. <br />Objectives <br />Governance based on thorough understanding of the community's diverse interests <br />executed through clear and effective policy direction. Administration that supports <br />informed policy making, ensures the City has the financial capacity to sustain Council <br />adopted levels of service, monitors and manages service delivery to maintain <br />effectiveness and efficiency, and promotes a healthy organizational culture. <br />INDICATOR <br />UNIT <br />2015 <br />ACTUAL <br />2016 <br />ESTIMATED <br />2017 <br />PROJECTED <br />Context Data and General Information <br />Population <br />Residents <br />20,047 <br />20,100 <br />20,100 <br />Workload <br />Issues on Council's Agenda <br />Agenda Items <br />100 <br />120 <br />80 <br />Total All Funds Budget <br />$ <br />$57,650,990 <br />$71,338,290 <br />Pending Budget <br />Public Meetings' <br />Meetings <br />48 <br />50 <br />48 <br />Communications2 <br />Items <br />321 <br />247 <br />250 <br />Taskload3 <br />Items <br />New Metric <br />New Metric <br />24 <br />Efficiency <br />Average meeting time per Agenda Issue <br />Minutes/Issue <br />27 <br />34 <br />27 <br />$ per Capita <br />City Budget $/ <br />$18 <br />$22 <br />Pending Budget <br />Sub -Program $/ <br />New Metric <br />New Metric <br />Pending Budget <br />Avg. days to complete identified Tasks3 <br />Days <br />New Metric <br />New Metric <br />7 days <br />Effectiveness <br />"Overall quality of life in Louisville" Rating4 <br />Rating <br />97% (2012) <br />97% <br />97% <br />"Overall performance of Louisville City <br />government" Rating4 <br />Rating <br />o <br />84 /° (2012) <br />o <br />78 /° <br />° <br />84 /° <br />"City response tocitizencomplaints or <br />concerns" Rating <br />Rating <br />74% (2012) <br />67% <br />74% <br />"Quality of Services provided by City" <br />Rating <br />Rating <br />95% (2012) <br />93% <br />95% <br />Bond Rating <br />S&P Rating <br />AA+ <br />AA+ <br />AA+ <br />"City operates by strong values and ethics" <br />Ratings <br />Rating <br />4.3 <br />4.3 <br />4.4 <br />"City is going in the right direction" Rating5 <br />Rating <br />4.0 <br />4.2 <br />4.3 <br />"We do things efficiently and well" Rating5 <br />Rating <br />3.6 <br />3.7 <br />3.8 <br />1 City Council regular meetings and study sessions. <br />2 City Council Communications in weekly packet for regular meetings and study sessions. <br />3 Tasks Assigned by the City Manager in the Outlook Task system. <br />4 Based on 2016 Citizen Survey results the total percentage rating either "Excellent" or "Good". <br />5 Rating from 1 (Disagree) to 5 (Agree) on the annual Employee Survey. <br />