Finance Committee Agenda and Packet 2017 07 21

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City Council Finance Committee Meeting Minutes 06/12/17 Page 3 of 8 Member Maloney asked how the Average Days to Respond to City Council Requests is tracked. Ms. Kropf stated that a database system is used to track emails or inquiries. Director Neves stated that it is the same system as used to track IT Help Desk requests, and is able to track the amount of time spent on an individual inquiry until the "ticket" or "inquiry" is closed. Member Maloney asked how a measurement of effectiveness would be determined for Council inquiries, noting most of the effectiveness measures noted are based on results from Citizen Surveys. Finance Committee Members discussed that perhaps development of a City Council Survey would be appropriate. Deputy City Manager Balser stated that normally the satisfaction of City Council is part of the City Manager review process, but that additional thought would be put in to how various effectiveness measures could be incorporated from both processes. The Finance Committee approved the proposed Key Indicator changes. Public Information & Involvement Sub -Program Finance Committee Chairperson Stolzmann asked if the City has a social media policy. Ms. Kropf stated the City does not, but that one is being worked on. Finance Committee Member Maloney asked how many residents currently subscribe to the City's E -Newsletter. Ms. Kropf stated five subscribers presently. The Finance Committee approved the proposed Key Indicator changes. Sustainability Sub -Program Finance Committee Member Stolzmann stated that she would prefer the effectiveness edit to "Energy Savings from Energy Upgrades" changed back to "Cost Savings from Energy Upgrades" noting that a reduction in costs are more meaningful or relevant that an energy reduction amount. Committee Members and staff discussed how this would be accomplished, stating this is a challenging area, and that there needs to be a balance between the staff labor expended in gathering the data versus the value of the data able to be captured. Deputy City Manager Balser stated that there may be a way to look at cost saving programs year -by -year. The Finance Committee approved the proposed Key Indicator changes with the exception of changing back "energy savings" to "cost savings." Cultural Arts & Special Events Sub -Program Member Stolzmann stated that the LCC Events and Cultural Council Events seem to be a duplicate. It was requested that "Marketing Contacts" be change back to "Marketing Materials Produced". 4