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City of Louisville <br />Focus Group Project — New City Manager Search - August 2017 <br />6 <br />CATEGORY <br />STAFF <br />BOARD/ COMMISIONSMEMBERS <br />CITY RESIDENTS <br />disagreement and conflict <br />municipalities <br />• <br />Listens for and provides the full <br />picture — gives all sides of an <br />issue <br />Effective leadership <br />• <br />Collaborative focus at all staff <br />• <br />Spend time in learning about and <br />• <br />Help your staff succeed <br />skills to build a strong, <br />engaged organization <br />• <br />operational levels <br />Able to break down siloes <br />staying connected to internal <br />departments <br />• <br />• <br />Help Council succeed <br />Fully informed decision <br />• <br />Able to focus and prioritize — <br />• <br />Focus on customer skills <br />making processes with and by <br />also ability to say NO! <br />• <br />Get clear on our role and be <br />Council; develop staff to be <br />• <br />• <br />• <br />Trust and empower staff; trust <br />staff expertise <br />Manage realistic expectations <br />around staffing projects with <br />limited resources; willingness <br />to focus on reasonable <br />workloads and staffing levels <br />Good decision making skills; <br />decisiveness <br />connected with us <br />• <br />• <br />• <br />fully prepared and anticipate <br />tough questions so Council can <br />make better decisions <br />Mentoring leadership of staff <br />Ability to empower staff to <br />strong leadership <br />Ability to have the tough <br />conversations with staff (and <br />other groups) <br />• <br />Ability to articulate clear and <br />concise expectations <br />• <br />Ability to build a culture of <br />respect <br />• <br />Able to balance looking out <br />for the needs of the <br />• <br />Re-establishing boundaries — <br />protecting and nurturing staff <br />• <br />City/community and the staff <br />Effective delegation and <br />setting clear expectations <br />• <br />Focus all staff on exceptional <br />customer service skills — quick <br />responsiveness by <br />departments <br />• <br />Be visible in the community — <br />don't just stay at City Hall <br />9 <br />