City Council Minutes 2018 05 08 - Laserfiche WebLink

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City Council Special Meeting Minutes May 8, 2018 Page 3 of 6 DISCUSSION/DIRECTION — 2018 CITIZEN SURVEY Hogan stated that during the annual review of the City's Programs and Key Performance Indicators (KPIs), staff suggested the Citizen Survey be conducted every two years instead of four years to provide useful trend data. A number of effectiveness measures in the KPIs use the results of the Citizen Survey to determine how well a program is meeting its goals and addressing the needs of residents Staff suggests a 2018 Citizen Survey focus on resident satisfaction with the City's programs and services as listed in the effectiveness measures of the KPIs, as well as several policy issues (for example, Historical Museum Visitor Center, transportation, trash service for HOAs and commercial properties). The survey can be mailed by June or July and staff can have the results by September or October. The results can provide. additional information for Council to use during the 2019/2020 budget process. Staff recommends City Council direct staff to begin the process for the 2018 Citizen Survey. Staff also requests Council appoint two liaisons to work with staff in the development of the survey. Mayor Muckle stated a two-year cycle makes sense to help with the KPIs and resident satisfaction. Councilmember Stolzmann stated there are probably policy questions that should be surveyed more regularly. She stated for the performance indicators she would take a different approach of asking our Boards and Commissions to weigh in on an annual basis on the relevant KPI topics. Councilmember Maloney suggested using a four—year cycle for general questions and policy questions on an alternating four-year cycle without mixing them. He noted using the general survey for the KPIs may be asking people about programs they don't use. Councilmember Leh stated policy questions are important and should be asked every two years. Those issues get lost in the general survey and we need those answers more often. Mayor Muckle stated he was not sure the boards are the best way to get input for some questions; their views may not be consistent with the public at large. He likes the idea of using the boards on the KPIs but there may be some on which we want citizen input. We probably need to expect some policy questions on the general survey every four years to get the answers we need in those budget years.