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City of Louisville <br />Critical Success Factors <br />Financial Stewardship and Asset Management <br />The City of Louisville has established financial policies and internal controls to ensure financial <br />sustainability, financial resiliency, and to safeguard the City's assets. The City's recurring revenues are <br />sufficient to support desired service levels and proactively maintain critical infrastructure and facilities. <br />The City practices long-term financial planning to proactively adjust for changes in financial forecasts. City <br />employees are trusted stewards of the public's money and assets. <br />Reliable Core Services <br />Louisville is a safe community that takes comfort in knowing core services, such as police, roads, water <br />and basic maintenance, are fair, effective, consistent, and reliable. The City is prepared for emergencies <br />and offers residents peace of mind knowing basic municipal services are planned for and carried out. <br />Vibrant Economic Climate <br />Louisville promotes a thriving business climate that provides job opportunities, facilitates investment, and <br />produces reliable revenue to support City services. Our unique assets enhance the City's competitive <br />advantage to attract new enterprises, and Louisville is a place people and businesses want to call home. <br />Quality Programs and Amenities <br />Excellent programs and amenities sustain the unique experience of living in Louisville. The community <br />enjoys quality facilities and public spaces as well as cultural and educational services that are accessible <br />for all. Opportunities exist to support a healthy mind, healthy body, and healthy community. <br />Engaged Community <br />Louisville residents are informed, involved, engaged, and inspired to be active in community life. The City <br />provides formal and informal opportunities to participate in civic life and transparently shares information <br />using a variety of efficient and accessible approaches. <br />Healthy Workforce <br />Louisville employees are high -performing public servants characterized as dedicated, engaged, self- <br />starters who embody established organizational values and excel in their roles and responsibilities. The <br />City is a healthy workplace that provides competitive compensation and benefits and offers professional <br />development and lifelong learning opportunities for its employees. City employees know they are valued, <br />and they are recognized and rewarded for excellence. Louisville is a place where employees can have a <br />voice in decisions, so collective success is ensured. <br />Supportive Technology <br />Louisville utilizes stable, proven and relevant technology to enhance and automate City services and to <br />improve the overall customer experience when possible. The use of technology allows the City to make <br />decisions based on accurate and supportable datasets. Supportive technology fosters a culture of learning <br />and innovation. <br />5 <br />