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City Council <br />Meeting Minutes <br />October 30, 2018 <br />Page 3 of 6 <br />Novak reviewed the questions and answers that all of the various groups were asked. <br />• What do you want this City Government to be known for? Efficient, innovative, <br />transparent .. . <br />• Louisville Employees are ... Dedicated, professional, responsive, caring .. . <br />• What do our employees do? Provide services, serve residents .. <br />• Observed values ...Customer Service, teamwork, respect .. . <br />All of the information gathering led to this framework created by the management team. <br />• VISION: The City of Louisville — dedicated to providing the best small town <br />experience. <br />• MISSION: Our commitment is to protect, preserve, and enhance the quality of life in our <br />community. <br />• VALUES: I CARE: <br />Innovation: Leading and embracing change and transformation through creative <br />thinking, learning, and continuous improvement. <br />• Collaboration: Proactively engaging colleagues and other stakeholders in <br />developing solutions through open communication. <br />• Accountability: Fulfilling our responsibilities, owning our actions, and learning <br />from our mistakes. <br />• Respect: Treating people, processes, roles, and property with care and concern. <br />• Excellence: Doing our best work and exceeding expectations with responsive, <br />efficient, and effective customer service. <br />Novak stated that out of the above came the critical success factors: Financial <br />Stewardship & Asset Management; Reliable Core Services; Vibrant Economic Climate; <br />Quality Programs and Amenities; Engaged Community; Healthy Workforce; Supportive <br />Technology; and Collaborative Regional Partner. <br />Deputy City Manager Davis reviewed the next steps: Staff will identify specific strategic <br />initiatives to be included in the plan. These priority initiatives are informed by the budget <br />and other initiatives that are ongoing such as the Transportation Master Plan and will be <br />aligned with the work we are already doing. This includes priorities that can be <br />completed in the next 12 -24 months and should allow us to identify priorities in <br />conjunction with the budget process. <br />She added that in the implementation of the plan it will be important to develop a <br />strategy to use this for internal culture building and organizational development. Some <br />work will be needed to connect this to existing goals and KPIs. In addition, we will need <br />to have opportunities for measuring progress. The hope is the Council will be able to <br />look to this tool as a part of its planning as well. <br />36 <br />