City Council Agenda and Packet 2018 11 27

Home Browse Search

City Council Meeting Minutes October 30, 2018 Page 4 of 6 This final component will be to roll out the plan to staff and show how this integrates the mission, vision, and values across the organization. This will include communicating to the public what this means to them and what the priority initiatives are. Deputy City Manager Davis noted tonight staff is looking for input on the framework. A final plan will come back in December for adoption. Councilmember Maloney stated the body of work is good. He asked Novak if in the process she got any disparate inputs or was there commonality across the board. Novak stated there was a lot of commonality. In the SWOT there was consistency with the Council and then again with the employees. She stated it was a healthy look at what is good and what needs work. In describing employees "dedicated" was universal. Councilmember Maloney stated the word cloud describing employees includes customer service and that does not seem to be articulated in the other sections of the document. He asked if it is to be implied; he would like it articulated as a value. Novak stated customer service as a value didn't seem as rich as some of the other words but it is included. Councilmember Maloney stated he would like it clearly articulated as one of our values. Mayor Muckle stated there are a couple of high priorities such as recognizing our heritage and open space that he thinks should be represented here. Councilmember Maloney stated this could be added to the facility critical success factors. Councilmember Loo stated she has a problem with the vision; we can't define small- town experience and we are not the small town we were 20 years ago; we don't handle problems the way we used to. Small towns don't worry about the problems we do such as transportation, pedestrian safety, or defining property types. We codify what we are doing rather than handling it on a person -to -person basis. She questions whether everyone understands what "small-town character" means. Councilmember Loo added that she thinks the "I CARE" is important as is "dedicated," but she doesn't see the concept of competence and excellence included. Staff needs to be treated Tess like family and more like a team and not make allowances for some people's behavior. Mayor Pro Tem Lipton stated he thinks many people want the ambiance of a small town with the government services of a big town. We are on the cusp of a small town by population but the expectations of the government are really large; residents desire the services and expectations of a big town. He noted how we define ourselves is important. He would like to not focus on the small town in the strategic plan but make the vision match what residents want which is fairly sophisticated. 37