City Council Agenda and Packet 2018 12 18

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City Council Meeting Minutes December 11, 2018 Page 2 of 5 Julia Novak, Novak Consulting, reviewed the process to date. The Strategic Plan is the answer to what do we know to be true today, where do we want to go, and how do we get there. The framework was developed collaboratively with the management team and staff. The feedback from Council in October was taken into consideration and the vision statement was tweaked to include "small town atmosphere." Staff has created an implementation program, aligned the City programs with the Critical Success factors, and identified the priority initiatives. Tonight is to finalize the framework to be followed by implementation. The focus is now on building culture and the organizational values. Deputy City Manager Davis stated the critical success factors are really to determine how we do our work, how we want employees to work in alignment with our values, and to define how we function at our best. The critical success factors are foundational to the organization for a number of years. The priority initiatives are what we need do in the next two years. While they align with the budget and the CIP plans, these are above and beyond what we do on a day-to-day basis. These represent places we put additional resources to get an increased level of service. The third piece is to align the programs and subprograms and these initiatives. Deputy City Manager Davis reviewed some of the specific priority initiatives staff has listed for each category. These priorities were influenced by the City Council's budget discussions and with management team input. City Manager Balser stated priorities were based on the budget discussions where there were requests for additional service levels. Novak stated the implementation is now up to the City. The focus will be on staff and how they communicate it, how they will focus the organization, and how to update it and keep it relevant. Deputy City Manager Davis stated the organizational implementation will be evolving as we see how to integrate it into the work staff does. It will be important to have a strong kick-off and for everyone to understand what it means to them as an employee day-to- day. We want everyone to be familiar with it and explain how it affects customers. The plan is to launch early in the year. After launch, each department will determine how best to implement it and how their staff will determine how it is important to them. With a new trainer coming on next year there will be more training resources for all employees. Novak noted this will be integrated heavily into human resources processes where they have the ability to reinforce the intentional culture with systems and processes. This will also help Council to frame their work plan for future years. Deputy City Manager Davis stated this will be integrated with existing plans such as the Comprehensive Plan and others. This will be aligned with the Key Performance 48