City Council Agenda and Packet 2018 12 18

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City Council Meeting Minutes December 11, 2018 Page 3 of 5 Indicators (KPIs) and we will have to see how the priority initiatives impact the KPIs. When we revisit both the priority initiatives and the KPIs we can adjust them as needed. City Manager Balser stated staff is asking Council for their thoughts on the priority initiatives and implementation. Councilmember Maloney stated this looks like a good plan and the implementation will be the tough part. He wondered how it will align with the 2019 work plan and how it will be acculturated with Council, directors, and staff so everyone is working together. He asked how do we assure initiatives in this are also in the Council work plan. There will need to be a way for everyone to use the same vernacular across the whole organization so everyone is having the same larger discussion. Councilmember Loo stated everyone will need to commit to the process. Novak stated every city has to find a way to connect this to the work of the governing body. Westminster identifies how each Council agenda item is linked to the critical success factors. It becomes a discipline about how all of our actions affect the strategic plan. Staff will want to use this in as much of the daily work as it can to create that common vernacular. Everyone will need to relate everything back to the strategic plan. Councilmember Stolzmann stated it will be interesting to see if we are able to hold our selves accountable to this tool. It seems we still have a lot of work to do to get program budgeting on board even after two years so we will need to integrate the two and keep them aligned. Both tools are important and have the potential to keep us accountable to citizens. City Manager Balser stated there are lots of opportunities to integrate both processes. There will be an external piece with the community to help them understand the priorities and the alignment. Councilmember Leh stated he would like to do this on every level. It needs to be incorporated into the culture at all levels. He asked what could happen to make this fail. Novak stated it can't fail if the organization wants to get it done. She stated projects imposed by the elected officials are hard to accept but this has been done collaboratively by all levels. It can fail if there is passive -aggressive behavior and people are not being held accountable. Councilmember Stolzmann stated failure can happen if there is no accountability and people don't follow the plan or take the time to work on this. City Manager Balser added it needs to be kept updated as well Councilmember Keany asked how this will work with rank and file employees; how do you get their buy -in. 49