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City of Louisville — Custodial Services <br />Exhibit A — General Terms and Conditions <br />1.0 GENERAL <br />1.1 Daily cleaning intervals apply to every scheduled visit of a facility. The frequency column (FREQ) of <br />the master cleaning specification will indicate the schedule frequency for daily cleaning. For <br />example, areas with 7X in the frequency column are cleaned seven day per week including week <br />ends and holidays not specifically excluded in section 1.1. Areas identified as 1X in the frequency <br />column will be cleaned only one time per week or month as indicated. The standard schedule for <br />cleaning is Monday through Friday. If a different schedule is required by the Owner, this will be <br />noted in the remarks session. City Facilities will not require cleaning services if they are listed as <br />closed on the Observed Holiday Schedule. The Recreation Center is also closed for one week in <br />August for maintenance projects, at which time the Contractor will be expected to provide limited <br />daily cleaning and at the end of the week perform deep cleaning of the entire facility. <br />City of Louisville — Observed Holiday Schedule <br />Holiday <br />Recreation/Senior <br />Golf Course <br />All other City <br />buildings <br />New Years <br />Closed <br />Closed <br />Closed <br />Martin Luther King <br />Open <br />Open <br />Closed <br />Easter <br />Closed <br />Open <br />Closed <br />Memorial <br />Closed <br />Open <br />Closed <br />Independence <br />Closed <br />Open <br />Closed <br />Labor <br />Closed <br />Open <br />Closed <br />Veteran's <br />Open <br />Open <br />Closed <br />Thanksgiving <br />Closed <br />Closed <br />Closed <br />Thanksgiving Friday <br />Open <br />Open <br />Closed <br />Christmas Eve <br />Open <br />Open <br />Closed <br />Christmas <br />Closed <br />Closed <br />Closed <br />1.2 If for any reason, beyond the control of the Contractor; i.e., foul weather operations etc., certain <br />areas cannot be serviced, the Contractor must afford manpower to thoroughly clean these areas to <br />standard level cleanliness within a 24 hour period. This recovery effort will be within the contract <br />price. <br />1.3 Minor emergency service required, while the cleaning staff is on the premises, due to mishaps, <br />repairs, foul weather operations, accidents, etc., shall be rendered without additional compensation. <br />1.4 All revenue from coin operated restroom dispensers will be turned in to the Owner's designated <br />representative. <br />1.5 A new City Services (CS) facility is expect to be complete in the last half of 2015. As part of the <br />proposal pricing will be included for the new facility. When the facility is completed service will start <br />at the new facility and stop at the old facility. <br />1.6 The City Golf Course will be closed until spring of 2015 for repairs. Daily cleaning service at the <br />clubhouse will not start until opened. <br />1.7 If the Contractor fails to perform cleaning as per the schedule, the Owner may deduct from the <br />monthly invoice the estimated amount for the missed service. The Owner will inform the Contactor in <br />writing of their intention to deduct for failure to provide services as scheduled. <br />Exhibit A <br />page 1 <br />58 <br />2019 Custodial Services <br />