2 June 2019 Newsletter - Laserfiche WebLink

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Starting in September,your trash,recycling and composting RECREATION/SENIOR CENTER UPDATE bill will be provided under one rate dependent on the size Hopefully you've had a chance to enjoy the newly updated of your trash can 32,64 or 96-gallon).This is different from current pricing where your trash and recycling are one rate and expanded Louisville Recreation&Senior Center.It truly and composting is a second rate depending on the size of is a facility that the community can be proud of and provides your trash container and composting container.Republic will something for everyone! provide additional information on the process to change out City Council,staff and residents gathered on January 26th your containers this summer. to celebrate the official grand opening with free admission, fun activities and tours of the new facility.It was a great day FREQUENTLY ASKED QUESTIONS to celebrate a great accomplishment and to thank all of the people who were instrumental in making the facility a reality. • Does the City provide trash service?The City contracts Staff has been working to get settled into the new facility with a single waste hauler for the majority of residents to lower service costs,have fewer heavy trucks on streets and begin making changes in order to improve the function causing street damage,reduce truck traffic,noise and ality of the building.Our contractor,Saunders,has continued pollution,improve recycling/composting rates and en- to be on-site working to complete punch lists and finalize all sure better customer service. components of the project,as well. • Why did the City make this decision?Based on feed- Final landscaping work began in April and is scheduled for back from the community,several factors were high- completion in late May or early June.Due to the 2018 hail lighted in this year's Request for Proposals,including storm,the roof will need to be replaced.The City worked waste diversion,customer service and cost.The decision with our insurance provider and replacement began in April to switch to Republic was based on these factors.Al with anticipated completion in July. most 75%of customers should experience cost savings The response to the new facility has been incredibly positive. through the contract with Republic.In addition to the We have seen a 45%increase in daily admissions since the program that we have now,we will be able to offer some beginning of 2019!All areas of the facility and programs are new services starting this fall.A spring and fall curbside buzzing with activity.It is great to see so many people using leaf/branch pickup event will occur each year on top the facility.We just released our summer catalog with pro- of the biweekly composting service.In addition to free gramming for May through August.Stop by the front desk or quarterly bulk item pickups,customers will also have visit www.louisvillerecreation.com for more information. access to an annual bulk item pickup event for up to 5 Also the facility is consistently looking to hire a number of items.Finally,we will have a local customer service rep- resentative who is dedicated to Louisville's service,and positions,including lifeguards.If you or someone you know for the first time,we will have a mobile application that is interested in checking out the current job listings,please customers can use. visit www.louisvilleco.gov/jobs. Previous to this year's RFP process,Western Disposal had - == successfully been the City's choice for 10 years through two competitive RFP processes.In all RFP processes, ;, 4 '^�:F criteria such as local vendor preference,value added services,price,vendor experience,schedule,vendor - ' _ references and quality of equipment were utilized to '� r� `T i ��.YF:,:- ►•'�"_, "-tom.,..select the best overall value and level of service for the City's contract. Local vendor consideration was taken fi - -Mao, into account for Western Disposal.However,the City felt --; ,..� - ., ,rr, that Republic was able to provide significant cost savings to residents and provide additional value added services that outweighed the local preference. • I've heard negative feedback on Republic in the HOW DOES CITY COUNCIL CREATE NEW RULES? news,on social media and through the Better Busi- ness Bureau.How did the City come to the conclusion If you read any of the agendas for a City Council meeting, that Republic will provide a high level of customer you will notice the Council takes a variety of actions.The City service?During the RFP process,the City requested ref- Charter allows the Council to act in three ways:by ordinance, erences from each provider to confirm actual customer by resolution or by motion.So what is the different in these? level of satisfaction.The City was able to verify Republic's abilities by talking with city staff and elected officials Ordinance:An ordinance creates a new rule or law that regu- from other communities that utilize Republic's services. lates people or property.This new law stays in effect until Continued on Page 10 Continued on Page 11 June 2019 • Page 3