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Prepared by National Research Center, Inc. City of Louisville Community Survey <br /> June 2020 <br /> <br />Report of Results <br /> 13 <br />Government Performance <br />At least 8 in 10 survey participants rated the overall customer service of City Administration, overall <br />performance of Louisville City government, information about City meetings (Council, Planning Commission <br />and other official meetings), and the Louisville website as excellent or good. About three-quarters rated the <br />City’s response to citizen complaints or concerns and information about City's strategic plan and budget <br />highly, while 6 in 10 awarded high marks to programming on Louisville cable TV. <br />Ratings in 2020 for government performance were similar to or higher than those given in previous years. <br />Evaluations of the overall performance of City government and City response to citizen complaints or <br />concerns increased since 2016, returning to levels similar to those observed in 2012. <br />Of the three items that could be compared to the national benchmarks (programming on Louisville cable TV, <br />the Louisville website and overall customer service), ratings were similar to or higher than the averages. Only <br />one item, overall customer service, could be compared to the Front Range benchmarks and th is rating was <br />higher (see Appendix D: Benchmark Comparisons). <br /> <br />Figure 8: Government Performance by Year <br />Please rate the following areas of the City of Louisville Administration: <br />(Percent excellent or good) 2020 2016 2012 2008 2004 <br />Overall customer service (knowledgeable, available, responsive, courteous) 85% NA NA NA NA <br />Overall performance of Louisville City government 83% 78% 84% 76% 75% <br />Information about City Council, Planning Commission and other official City <br />meetings <br />81% 80% 78% 73% 74% <br />Louisville website (www.louisvilleco.gov) 80% 78% 78% 71% 75% <br />City response to citizen complaints or concerns 75% 67% 74% 66% 65% <br />Information about City's strategic plan and budget 74% NA NA NA NA <br />Programming on Louisville cable TV, municipal channel 8 61% 57% 66% 66% 60% <br />About 4 in 10 respondents or more said “don’t know” when evaluating the city’s response to citizen complaints or concerns and <br />programming on Louisville cable TV, municipal channel 8 (see Appendix A: Complete Set of Frequencies).