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Prepared by National Research Center, Inc. City of Louisville Community Survey June 2020 Report of Results 21 Public Works Most services offered by the Louisville Public Works Department received favorable ratings from a majority of residents. About 9 in 10 residents rated waste water, quality of City water, and storm drainage as excellent or good. At least 8 in 10 respondents also awarded positive marks for overall performance of the Louisville Public Works Department, overall customer service, solid waste/trash service, and street lighting, signage and street markings. Seven in 10 gave favorable marks to street sweeping and to fees for water, sewer and trash, while 6 in 10 awarded high scores to street maintenance in Louisville and in their neighborhood. Half of participants evaluated snow removal/street sanding highly. Most ratings for public works services remained stable from 2016 to 2020, except for street maintenance in Louisville, which decreased since the last survey in 2016 and has been declining since 2012. Six of the 12 services could be compared to the national and Front Range benchmarks. Most of these services received ratings higher or much higher than both peer groups, except for snow removal/sanding, which was given a rating lower than the national benchmark but similar to the Front Range benchmark, and solid waste/trash service, which was similar to both sets of benchmarks (see Appendix D: Benchmark Comparisons). Figure 14: Louisville Public Works Department by Year Please rate the following areas of the Louisville Public Works Department: (Percent rating as excellent or good) 2020 2016 2012 2008 2004 Waste water (e.g., sewage system) 91% 92% 90% NA NA Storm drainage (e.g., flooding management) 88% 89% 88% NA NA Quality of Louisville water 88% 91% 89% 89% 80% Overall performance of the Louisville Public Works Department 85% 88% 89% 84% 83% Overall customer service (knowledgeable, available, responsive, courteous) 83% NA NA NA NA Street lighting, signage and street markings 81% 82% 86% 82% 82% Solid waste/trash service (e.g., trash, recycle, compost) 81% NA NA NA NA Street sweeping 72% 71% 78% 74% 82% Fees for water, sewer and trash 70% NA NA NA NA Street maintenance in Louisville (e.g., paving and concrete replacement) 64% 70% 80% 78% 81% Street maintenance in your neighborhood 61% 64% 71% 69% 74% Snow removal/street sanding 52% 50% 60% 55% 68% Prior to 2020, “street maintenance in Louisville” did not include any items in parentheses. About 3 in 10 respondents selected “don’t know” when rating the quality of overall customer service (knowledgeable, available, responsive, courteous; see Appendix A: Complete Set of Frequencies for a full set of responses, including “don’t know”).