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2020 Citizen Survey Results
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CITIZEN and EMPLOYEE SURVEYS (40.340A)
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2020 Citizen Survey Results
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11/16/2020 8:04:30 AM
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11/16/2020 8:01:46 AM
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Survey Compilations
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Prepared by National Research Center, Inc. City of Louisville Community Survey <br /> June 2020 <br /> <br />Report of Results <br /> 3 <br />(a noteworthy 29% increase), overall quality of the Louisville Senior Center, current recreation <br />programs for youth, current programs and services for seniors, current recreation programs for a dults, <br />and Recreation Center fees in Louisville. It is especially noteworthy that Louisville’s score for the <br />Recreation Center was #1 out of 283 municipalities in the national benchmark database that asked a <br />similar question and #1 out of 19 Front Range communities. <br /> Virtually all Louisville residents gave favorable ratings to Louisville Public Library programs, the <br />Louisville Public Library building, services at the Library, Library services online, overall customer <br />service at the Library, and the overall performance of the Library. All of these ratings remained stable <br />over time except for Louisville Public Library materials and collections, which increased in 2020. The <br />overall performance of the Louisville Public Library was evaluated much higher than the n ational and <br />Front Range benchmarks. <br /> For the Public Works Department, about 9 in 10 residents rated waste water, quality of City water, <br />and storm drainage as excellent or good. At least 8 in 10 respondents also awarded positive marks for <br />overall performance of the Louisville Public Works Department, overall customer service, solid <br />waste/trash service, and street lighting, signage and street markings. Most ratings for public works <br />services remained stable from 2016 to 2020 and most of the services for which benchmark <br />comparisons could be made received ratings that were higher or much higher. <br />Environmental sustainability and maintaining pristine outdoor spaces are <br />priorities for Louisville residents. <br /> To help the City prioritize potential projects in 2020, resid ents were asked to rate how much of a <br />priority, if any, they felt the City should place on 11 different aspects of Louisville. About 9 in 10 <br />residents or more rated Open Space and Trails, Parks, and Environmental Sustainability as high or <br />medium priorities. At least 5 in 10 respondents felt each of the listed items were high priorities. <br /> When asked to select their top three priorities from the list of 1 1, Open Space and Trails and <br />Environmental Sustainability were near the top of the list, with about 4 in 10 residents selecting these <br />as one of their top three priorities. <br /> Survey respondents rated the quality of 10 services provided by the Parks and Open Space Divisions <br />and more than 8 in 10 gave positive reviews to all aspects (ranging from 86% excellent or good for <br />maintenance of medians and street landscaping to 95% for maintenance of parks, e.g., landscaping, <br />turf areas, playgrounds, and picnic areas). Ratings in 2020 improved for maintenance of parks and <br />maintenance of open space; other scores remained stable since 2016. <br /> Residents evaluated a list of aspects related to Louisville’s vision for sustainability and indicated <br />whether they thought each was a high, medium or low/not a priority. Virtually all residents rated <br />encouraging water efficiency and water quality efforts as a high or medium priority, and about 9 in 10 <br />felt that reducing energy consumption and increasing use of clean energy should be priorities , with <br />about two-thirds identifying these as high priorities. <br /> When asked to indicate their level of support for a charge on single-use carryout bags in Louisville in <br />an effort to achieve the City’s Sustainability Action Plan goal of zero waste, residents indicated a high <br />degree of support for this measure: more than half of residents strongly supported a charge on single- <br />use carryout bags and another one-quarter somewhat supported this. <br /> About three-quarters of Louisville residents supported a tax initiative that would provide additional <br />revenue to the City to meet 100% of the community’s electric needs from carbon free sources, with <br />about 4 in 10 in strong support. Only about one-quarter opposed it.
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