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0 Supportive Technology <br />Louisville utilizes stable, proven, and relevant technology to enhance and automate City services <br />and to improve the overall customer experience when possible. The use of technology allows <br />the City to make decisions based on accurate and supportable datasets. Supportive technology <br />fosters a culture of learning and innovation. <br />2021 - 2022 Priority Initiatives: <br />• Prioritize, plan and enhance middle mile infrastructure. (Administration & Support Services) <br />• Continuously improve on providing stable technological infrastructure that supports telework <br />and enhances network and data security. Train employees to have an awareness of malware <br />and how to mitigate attacks and protect data. (Administration & Support Services) <br />• Provide stable application environments to continuously improve process and data collection. <br />Document and catalog data categories with an emphasis on appropriate retention and <br />protection of Personally Identifiable Information (PII). (Administration & Support Services) <br />10 Healthy Workforce <br />Louisville employees are high -performing public servants characterized as dedicated, diverse, <br />and engaged self-starters who embody established organizational values and excel in their roles <br />and responsibilities. The City is a healthy workplace that provides competitive compensation <br />and benefits and offers professional development and lifelong learning opportunities for its <br />employees. City employees know they are valued, and they are recognized and rewarded for <br />excellence. Louisville is a place where employees can have a voice in decisions, so collective <br />success is ensured through diverse and inclusive perspectives. <br />2021 - 2022 Priority Initiatives: <br />• Grow the Learning and Development program in key areas, including diversity, inclusion and <br />racial equity. (Administration & Support Services) <br />• Integrate the utilization of Key Performance Indicators (KPIs) into regular business operations, <br />and support further development of a data -driven, innovative organization. (Administration & <br />Support Services) <br />12 <br />