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Open Space Advisory Board Minutes Jan. 13, 2021 <br />Continued <br />Program Area <br />Sub -Program Area <br />Measure <br />Type of Measure <br />Effectiveness Target <br />Department <br />Administration & <br />Information <br />Internal survey question: overall performance rating of IT <br />Effectiveness <br />IT <br />Support Services <br />Technology <br />services/support <br />Administration & <br />Legal Support <br />Percentage change in cost of annual legal fees <br />Workload <br />N/A <br />CIVIC) <br />Support Services <br />Administration & <br />Legal Support <br />Internal survey question: customer service satisfaction with legal <br />Effectiveness <br />CIVIC) <br />Support Services <br />services <br />Administration & <br />Public Information <br />Percentage change in number of monthly website visitors <br />Effectiveness <br />CIVIC) <br />Support Services <br />& Involvement <br />Administration & <br />Public Information <br />Percentage change in number of social media followers <br />Effectiveness <br />CIVIC) <br />Support Services <br />& Involvement <br />Administration & <br />Public Information <br />Open/click-through rates for social media posts and e-newsletters <br />Effectiveness <br />CIVIC) <br />Support Services <br />& Involvement <br />Administration & <br />Public Information <br />Community survey question: rating of City response to citizen <br />Effectiveness <br />CIVIC) <br />Support Services <br />& Involvement <br />complaints or concerns <br />Administration & <br />Sustainability <br />Community Greenhouse Gas (GHG) emissions <br />Effectiveness <br />CIVIC) <br />Support Services <br />Administration & <br />Sustainability <br />Community water use per capita <br />Effectiveness <br />CIVIC) <br />Support Services <br />Administration & <br />Sustainability <br />Residential waste diversion rate <br />Effectiveness <br />CIVIC) <br />Support Services <br />Administration & <br />Sustainability <br />Commercial waste diversion rate <br />Effectiveness <br />CIVIC) <br />Support Services <br />Community <br />Community Design <br />Community survey question: rating of overall appearance of Louisville <br />Effectiveness <br />Planning & Building <br />Design <br />Community <br />Community Design <br />Community survey question: rating of ease of walking in Louisville <br />Effectiveness <br />Planning & Building <br />Design <br />Community <br />Community Design <br />Community survey question: rating of public input process on City <br />Effectiveness <br />Planning & Building <br />Design <br />planning issues <br />Community <br />Development <br />Average time from submittal to City Council public hearing <br />Efficiency <br />N/A <br />Planning & Building <br />Design <br />Review <br />Community <br />Development <br />Percentage of first staff comments provided within 10 business days for <br />Efficiency <br />N/A <br />Planning & Building <br />Design <br />Review <br />building permits <br />10 <br />