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Open Space Advisory Board Minutes Jan. 13, 2021 <br />Continued <br />Program Area <br />Sub -Program Area <br />Measure <br />Type of Measure <br />Effectiveness Target <br />Department <br />Administration & <br />Finance, <br />City-wide expenditure forecast accuracy percentage <br />Effectiveness <br />Finance <br />Support Services <br />Accounting & Tax <br />Administration <br />Administration & <br />Finance, <br />Number of audit findings, comments and adjustments <br />Effectiveness <br />Finance <br />Support Services <br />Accounting & Tax <br />Administration <br />Administration & <br />Finance, <br />Receipt of GFOA award for CAFR and budget development <br />Effectiveness <br />Finance <br />Support Services <br />Accounting & Tax <br />Administration <br />Administration & <br />Governance & <br />Employees satisfaction survey question: rating of City leadership <br />Effectiveness <br />HR <br />Support Services <br />Administration <br />Administration & <br />Governance & <br />Community survey question: rating of overall performance of City <br />Effectiveness <br />CIVIC) <br />Support Services <br />Administration <br />government <br />Administration & <br />Human Resources <br />Full-time employee turnover rate <br />Effectiveness <br />HR <br />Support Services <br />Administration & <br />Human Resources <br />Average days from position close to offer made <br />Efficiency <br />N/A <br />HR <br />Support Services <br />Administration & <br />Human Resources <br />Annual training hours per employee <br />Workload <br />N/A <br />HR <br />Support Services <br />Administration & <br />Human Resources <br />Workers compensation rating from provider <br />Effectiveness <br />HR <br />Support Services <br />Administration & <br />Human Resources <br />Percentage of performance appraisals completed on time <br />Efficiency <br />N/A <br />HR <br />Support Services <br />Administration & <br />Human Resources <br />Employee satisfaction survey question: rating of overall workplace <br />Effectiveness <br />HR <br />Support Services <br />climate <br />Administration & <br />Information <br />Information technology budget as a percentage of overall City budget <br />Efficiency <br />N/A <br />IT <br />Support Services <br />Technology <br />Administration & <br />Information <br />Percentage change in number of tickets addressed <br />Workload <br />N/A <br />IT <br />Support Services <br />Technology <br />Administration & <br />Information <br />Percentage change in number of devices supported <br />Workload <br />N/A <br />IT <br />Support Services <br />Technology <br />Administration & <br />Information <br />Infrastructure availability <br />Efficiency <br />N/A <br />IT <br />Support Services <br />Technology <br />9 <br />