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Open Space Advisory Board Minutes Jan. 13, 2021 <br />Continued <br />Critical Success Factor <br />Measure <br />Target <br />Department <br />Healthy Workforce <br />Percentage of employees with a performance review of satisfactory or higher <br />HR <br />Supportive Technology <br />Network availability <br />IT <br />Supportive Technology <br />IT budget vs. total organizational budget % <br />IT <br />Supportive Technology <br />Number of datasets supported and net increase/decrease in datasets <br />IT <br />Supportive Technology <br />Performance measures updated in the last two years <br />CIVIC) <br />Collaborative Regional Partner <br />Progress update on current collaborative policy issue(s) being addressed or partnership(s) <br />CIVIC) <br />Key Performance Indicators <br />Program Area <br />Sub -Program Area <br />Measure <br />Type of Measure <br />Effectiveness Target <br />Department <br />Administration & <br />City Clerk & Public <br />Percentage of public record requests responded to within 24 hours of <br />Efficiency <br />N/A <br />CMO <br />Support Services <br />Records <br />filing request <br />Administration & <br />City Clerk & Public <br />Percentage changes in the number of license and permits processed <br />Workload <br />N/A <br />CIVIC) <br />Support Services <br />Records <br />Administration & <br />City Clerk & Public <br />Percentage of meeting minutes completed within the deadline <br />Efficiency <br />N/A <br />CIVIC) <br />Support Services <br />Records <br />Administration & <br />Facilities <br />Percentage change in British Thermal Units (BTUs) per square foot for <br />Efficiency <br />N/A <br />Public Works <br />Support Services <br />Maintenance <br />all City facilities <br />Administration & <br />Facilities <br />Percentage change in water usage for all City facilities <br />Efficiency <br />N/A <br />Public Works <br />Support Services <br />Maintenance <br />Administration & <br />Facilities <br />Percentage change in fuel consumption by City fleet vehicles <br />Efficiency <br />N/A <br />Public Works <br />Support Services <br />Maintenance <br />Administration & <br />Facilities <br />Percentage change in greenhouse gas (GHG) emissions for all City <br />Effectiveness <br />CIVIC) <br />Support Services <br />Maintenance <br />facilities <br />Administration & <br />Finance, <br />Bond rating <br />Effectiveness <br />Finance <br />Support Services <br />Accounting & Tax <br />Administration <br />Administration & <br />Finance, <br />City-wide revenue forecast accuracy percentage <br />Effectiveness <br />Finance <br />Support Services <br />Accounting & Tax <br />Administration <br />