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Goals <br />Administration & Support Services Program Key Indicators <br />Governance & Administration Sub -Program <br />Ensure inclusive, responsive, transparent, friendly, fiscally responsible, effective and <br />efficient governance, administration, and support. <br />Objectives <br />Governance based on thorough understanding of the community's diverse interests <br />executed through clear and effective policy direction. Administration that supports <br />informed policy making, ensures the City has the financial capacity to sustain Council <br />adopted levels of service, monitors and manages service delivery to maintain <br />effectiveness and efficiency, and promotes a healthy organizational culture. <br />2020 <br />2021 <br />2022 <br />2023 <br />INDICATOR <br />UNIT <br />ACTUAL <br />ESTIMATED <br />PROJECTED <br />PROJECTED <br />Effectiveness <br />Employee Satisfaction <br />Survey Question: Rating <br />Target = 5 <br />Rate 1 to 5 <br />3.75 <br />3.75 <br />4 <br />4 <br />of City Leadership <br />Community Survey <br />Question: Rating of <br />% Excellent or <br />Overall Performance of <br />Target = 5 <br />Good <br />4 <br />4 <br />4 <br />4 <br />City Government <br />*Last employee satisfaction survey was conducted in 2020. <br />**Last Citizen Survey was conducted in 2020. <br />13 <br />