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Goals <br />Administration & Support Services Program Key Indicators <br />Human Resources & Organizational Development Sub -Program <br />Ensure inclusive, responsive, transparent, friendly, fiscally responsible, effective and <br />efficient governance, administration, and support. <br />Objectives <br />Be an employer of choice, with low employee turnover and high morale. Attract and <br />retain highly qualified and dedicated employees by providing competitive compensation <br />and benefits, effective employee training, and ongoing career and professional <br />development opportunities. Maintain a positive work environment through regular <br />position classification and review, workforce planning, salary administration and <br />employee relations. Maintain a safe workplace through employee safety training. <br />2020 <br />2021 <br />2022 <br />2023 <br />INDICATOR <br />UNIT <br />ACTUAL <br />ESTIMATED <br />PROJECTED <br />PROJECTED <br />Efficiency <br />Average Days from Position Close <br /># <br />30 <br />30 <br />27 <br />25 <br />to Offer Made <br />Percentage of Performance <br />% <br />51.2% <br />60% <br />65% <br />70% <br />Appraisals Completed On Time <br />Effectiveness <br />Full -Time <br />Employee <br />Target > 90% <br />% <br />89.53% <br />86.5% <br />87.5% <br />90% <br />Retention Rate <br />Annual Training <br />Target > 20 <br />Hours per Full- <br />hours <br /># <br />9.5 <br />12 <br />14 <br />16 <br />Time Employee <br />Workers' <br />Compensation <br />Target <.90 <br />Rating <br />.99 <br />.99 <br />.97 <br />.95 <br />Rating from <br />Provider <br />Employee <br />Satisfaction <br />Target >3.75 <br />Survey Question: <br />(very <br />1 to 5 <br />3.83 <br />3.9 <br />4 <br />4 <br />Rating of Overall <br />positive) <br />Workplace <br />Climate <br />'Last employee satisfaction survey was conducted in 2020. <br />14 <br />