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Goals <br />Administration & Support Services Program Key Indicators <br />Legal Support Sub -Program <br />Ensure inclusive, responsive, transparent, friendly, fiscally responsible, effective and <br />efficient governance, administration and support. <br />Objectives <br />Effective, cost efficient and responsive legal advice for City Council, Management, and <br />staff in legal matters pertaining to their official powers and duties. Represent the City in <br />all legal proceedings, finalize all legal documents for the City. <br />2020 <br />2021 <br />2022 <br />2023 <br />INDICATOR <br />UNIT <br />ACTUAL <br />ESTIMATED <br />PROJECTED <br />PROJECTED <br />Workload <br />Percentage Change in Cost of <br />% <br />6% <br />5% <br />5% <br />5% <br />Annual Legal Fees <br />Effectiveness <br />Internal Survey <br />Question: <br />Customer <br />Target = 5 <br />Rating <br />4 <br />4 <br />4 <br />4 <br />Service <br />Satisfaction with <br />Legal Services <br />Notes: <br />16 <br />