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Goals <br />Administration & Support Services Program Key Indicators <br />Public Information & Involvement Sub -Program <br />Ensure inclusive, responsive, transparent, friendly, fiscally responsible, effective and <br />efficient governance, administration, and support. <br />Objectives <br />Easy and timely access to all relevant information about City programs and services. <br />Processes that give anyone interested opportunities to get involved and influence <br />decision making. <br />2020 <br />2021 <br />2022 <br />2023 <br />INDICATOR <br />UNIT <br />ACTUAL <br />ESTIMATED <br />PROJECTED <br />PROJECTED <br />Effectiveness <br />Number of Monthly <br />Target = <br /># <br />27,315 <br />27,000 <br />28,000 <br />29,000 <br />Website Visitors <br />35,000 <br />Number of Social <br />Target = <br /># <br />7,602 <br />8,500 <br />9,000 <br />9,500 <br />Media Followers <br />15,000 <br />Open/Click- <br />Target = <br />Through Rates for <br />60%/40% <br />% <br />48%/27% <br />48%/27% <br />48%/27% <br />48%/27% <br />Social Media Posts <br />and eNewsletters <br />Community Survey <br />Question: Rating of <br />% Excellent or <br />City Response to <br />Target = 100% <br />Good <br />75% <br />75% <br />75% <br />75% <br />Citizen Complaints <br />or Concerns <br />"Last Community Survey was conducted in 2020. <br />17 <br />