Finance Committee Agenda and Packet 2021 08 23

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LL �t�'.t'f FINANCE COMMITTEE Loll sville COMMUNICATION COLORADO • SINCE 1878 SUBJECT: ANNUAL PERFORMANCE MEASURES UPDATE DATE: AUGUST 23, 2021 PRESENTED BY: MEGAN DAVIS, DEPUTY CITY MANAGER HEATHER BALSER, CITY MANAGER SUMMARY: Staff is providing the annual performance measures update, which includes the City's Community Indicators and Key Performance Indicators (KPIs). The City adopted its first program -based budget in 2016. The budget was organized into 10 program areas and 38 sub -programs. To measure the City's progress in achieving the goals and objectives of the programs and sub -programs, the City adopted KPIs for each sub -program. The KPIs were used for the 2017/2018 and 2019/2020 biennial budgets. In 2020, the City hired a consultant to help refine the KPIs to review the vision for the program, identify current challenges with the KPIs, educate staff on their purpose and solicit input on what information is used to make decisions, consider best practices for performance measures and metrics from similar communities, support the City's Strategic Plan and improve the final product used by staff and Council for decision - making. The KPIs include workload measures that show the quantity or volume of products, services or efforts involved; efficiency measures that demonstrate the resources used to accomplish an outcome, level of productivity or cost per unit; and effectiveness measures that indicate how well a sub -program is accomplishing the goals and objectives of each program and sub -program. Each effectiveness measure has a target listed. In addition to the refined KPIs, the consultant recommended the inclusion of Community Indicators. These measures evaluate the City's progress in meeting the goals of the Strategic Plan and the Critical Success Factors, which the City must achieve to accomplish the organization's vision of being `dedicated to providing a vibrant, healthy community with the best small town atmosphere'. These measures focus on community outcomes and may or may not be in the City's direct control. However, they do show progress made in certain areas and changes experienced by those who live, work and visit Louisville. ATTACHMENT(S): 1. 2021 Community Indicators & Key Performance Indicators FINANCE COMMITTEE COMMUNICATION N