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0 GRAVES <br />�� CIVIC SOLUTIONS <br />ESD <br />CONS LTI NG <br />'public Accommodations/Access to Services: 4 votes <br />PROPOSED ACTIONS AND DESIRED FUTURE STATE: <br />• Create guidelines, protocols, and training to help city service providers become <br />better equipped to help those facing language barriers <br />• Enhance customer service training to ensure dignified and equitable treatment of all <br />residents and guests regardless of economic status, race or language needs <br />• Assess services and processes and ensure service providers understand the <br />guidelines and the laws surrounding a request to provide ASL services <br />• Hire city employees that have experience providing culturally competent and <br />excellent customer service <br />