Recreation Advisory Board Agenda and Packet 2023 02 27

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Performance Standards Analysis To evaluate the current state of parks from a broad perspective, the consultant team used a framework for high-performance that is based on the Malcolm Baldrige quality management framework and the National Recreation and Parks Association (NRPA) national accreditation standards. The use of the NRPA standards allows us to analyze Parks overall park management practices and provide qualitative performance measures. The evaluation includes a review through the lens of a high-performance organization which assesses maturity from several perspectives and emphasizes long term planning and alignment with industry best practices. High performance organizations are those that are skilled at developing a strategy, implementing a plan to follow that strategy, operating with an effective performance management system, and continuously reassessing and adjusting their plan to meet a changing environment and maintain continual improvement. Using this approach provides a multi -faceted understanding of Parks current maintenance and management planning and establishes a roadmap to move forward. The framework considers these dimensions, as shown in Figure 3. However, this scope of work was limited to maintenance and management planning which is primarily from the process management perspective. As we aligned the framework with NRPA standards, we also included some areas of the performance categories of workforce development, and measurement and analysis. Strategic Planning Leadership Customer Workforce Focus Development Process Improvement Measurement & Analysis Categories Figure 3. High -Performance Categories The consultant team utilizes this framework to develop a roadmap for continuous improvement. Using this high-performance framework allows for continuous monitoring of performance to achieve the operational results that Parks is looking to achieve. We assess the performance of the organization and make recommendations for improvement by: • Evaluating key characteristics of how the organization functions • Evaluating the quantitative and qualitative measures currently in place • Comparing existing processes and practices to industry best practices • Identifying strengths and weaknesses • Outlining a process for continuous improvement Through this framework, we evaluated the current Parks maintenance and management planning. We are providing recommendations that detail specific and realistic ways Parks maintenance planning can incorporate strategic planning, align the strategy with the City's strategic initiatives, improve business processes, optimize its maintenance structure, become more effective and efficient with its resources, and deliver on its organizational objectives. We also developed an Annual Work Plan that is provided as City of Louisville Parks Department January 16, 2023 Summary of Findings Page 19