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City of Louisville Community Survey <br />July 2024 <br />City Services and Departments <br />Gauging residents' perceptions about the quality of City services and the job City departments are <br />doing can be invaluable for local governments to set budget priorities and determine which, if any, <br />specific services and departments offer opportunities for improvement. <br />Quality of Services <br />About 9 in 10 Louisville residents rated the overall quality of City services as excellent or good, which <br />was similar to ratings awarded in previous years. <br />Compared to other jurisdictions across the U.S. and those in Colorado's Front Range, Louisville's <br />overall quality of services rating was higher than both benchmarks (see Appendix D.- Responses to <br />Selected Survey Questions by Respondent Characteristics). <br />Figure 5: Overall Quality of City Services, 2024 <br />Overall, how do you rate the quality of services provided by the City of Louisville? <br />Excellent110 <br />36% <br />Poor <br />2% <br />Fair <br />10% <br />Good <br />52% <br />Figure 6: Overall Quality of City Services by Year <br />c -♦ • • <br />91% <br />95% 93% 95% <br />88% <br />2008 2012 2016 2020 2024 <br />Percent excellent or good <br />Report of Results <br />- 15 - <br />