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City of Louisville Community Survey <br />July 2024 <br />Government Performance <br />Approximately 7 in 10 survey participants rated the overall customer service of City Administration, <br />overall performance of Louisville City government, information about City meetings (Council, <br />Planning Commission and other official meetings), and the Louisville website as excellent or good. <br />About 6 in 10 rated the City's response to citizen complaints or concerns and information about <br />City's strategic plan and budget highly, while half awarded high marks to programming on Louisville <br />cable TV. <br />Ratings in 2024 for government performance experienced notable declines in all areas. The largest <br />decline occurred for the score given to the City's response to citizen complaints or concerns, which <br />declined 19% from 75% to 56%. <br />Two items could be compared to the national benchmarks ( the overall customer service and overall <br />performance of the Louisville City government). Ratings for the former were higher than both <br />national and Front Range benchmarks whereas the former was similar to both comparison groups <br />(see Appendix E.• Detailed Benchmark Comparisons). <br />Figure 7: Government Performance by Year <br />Please rate the following areas of the City of <br />Louisville Administration: (Percent excellent or good) <br />2024 <br />2020 <br />2016 <br />2012 2008 <br />Overall customer service (knowledgeable, available, 76% 85% NA NA NA <br />responsive, courteous) <br />Overall performance of Louisville City government 67% 83% 78% 84% 76% <br />Information about City Council, Planning Commission 68% 81% 80% 78% 73% <br />and other official City meetings <br />Louisville website (www.louisvilleco.gov) 72% 80% 78% 78% 71% <br />City response to citizen complaints or concerns 56% 75% 67% 74% 66% <br />Information about City's strategic plan and budget 59% 74% NA NA NA <br />Programming on Louisville cable TV, municipal channel 8 46% 61% 57% 66% 66% <br />Public Safety Services <br />Survey participants were also asked to evaluate the Louisville Police Department (see the figure on <br />the following page). About 9 in 10 rated overall performance of the Louisville Police Department <br />highly, while three-quarters said the same about the overall customer service of the police and the <br />visibility of patrol cars. About 6 in 10 of residents named other aspects of public safety excellent or <br />good. The overall performance of the Police Department remained stable; all other public safety <br />items experienced a decline since the 2020 iteration. <br />Report of Results <br />- 16 - <br />