2024 Citizen Survey Results - Laserfiche WebLink

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City of Louisville Community Survey July 2024 unless otherwise indicated. In other words, the majority of the tables and graphs in the body of the report display the responses from respondents who had an opinion about a specific item. For some questions, respondents were permitted to select multiple responses. When the total exceeds 100% in a table for a multiple response question, it is because some respondents are counted in multiple categories. When a table for a question that only permitted, a single response does not total to exactly 100%, it is due to the customary practice rounding values to the nearest whole number. Precision of Estimates It is customary to describe the precision of estimates made from surveys by a "level of confidence" and accompanying "confidence interval" (or margin of error). The margin of error for this survey is generally no greater than plus or minus four percentage points around any given percent reported for the entire sample (N=570). Comparison of Results Over Time and By Subgroups Results from the 2008, 2012, 2016, and 2020 surveys are presented when comparisons to 2024 were available. Where differences in ratings from 2020 to 2024 are five percentage points or greater, they can be considered significantly higher or lower. When reviewing comparisons to data prior to 2014, differences that surfaced may or may not be meaningful, as wording changes between survey versions and the switch in methodology to a self- administered survey from a telephone survey may account, at least in part, for any shift in ratings. NRC adjusted the findings from 2012 and prior in order to maximize the comparability of results over time. This way the reported trend line data are not influenced by the decline that is attributable to the change in data collection mode from phone to mail. For more information on comparing results over time, see Appendix F.- Survey Methodology. Selected survey results were compared by geographic location of a respondent's home, length of residency, age, gender, housing unit type (attached or detached), and housing unit tenure (rent or own). These crosstabulations are summarized and presented in tabular form in Appendix D.- Responses to Selected Survey Questions by Respondent Characteristics. Comparing Survey Results to Other Communities NRC's database of comparative resident opinion comprises resident perspectives gathered in citizen surveys from approximately 500 communities whose residents evaluated their services. Communities to which Louisville was compared can be found in Appendix E: Detailed Benchmark Comparisons National and Front Range benchmark comparisons have been provided when similar questions on the Louisville survey are included in NRC's database, and there were at least five communities in which the question was asked. Where comparisons for quality ratings were available, Louisville's results were generally noted as being "higher" than the benchmark, "lower" than the benchmark or "similar" to the benchmark. In Report of Results -8-